Administrative Support III

Job summary

The Administrative Support III provides essential clinical program support, including front desk reception, referral processing, and appointment scheduling. Additional duties involve data entry, file management, minute taking, and general site operations support.

Job details

Your Opportunity: As an Administrative Support III, you will work as member of an integrated team supporting Pediatric Community Rehabilitation- Allied Health Community (AHC). This role with duties, as assigned, supporting clinical programs. Clinical program support may involve front desk reception, processing referrals and scheduling appointments. Additional responsibilities may include data entry, file management, minute taking, timekeeping, ordering supplies, and assisting with a variety of general activities to support site operations. As Administrative staff are often a first point of contact for clients, the successful candidate will demonstrate a friendly and flexible approach with strong customer service skills. This role requires advanced administrative skills, ability to work with others in a fast-paced environment and an aptitude for managing complex procedures. Selection process will involve a computer skills test. Description: As an Administrative Support III, you will require advanced administrative or specialized skills and knowledge to support complex procedures, practices and initiatives within a department or program. Classification: Administrative Support III Union: AUPE GSS Unit and Program: Pediatric Community Rehabilitation Primary Location: St. Albert Public Health Ctr Location Details: As Per Location Multi-Site: Not Applicable FTE: 0.80 Posting End Date: 24-SEP-2026 Temporary Employee Class: Temp P/T Benefits Date Available: 04-OCT-2026 Temporary End Date: 24-SEP-2027 Hours per Shift: 7.75 Length of Shift in weeks: 2 Shifts per cycle: 8 Shift Pattern: Days, Evenings, Weekends Days Off: As Per Rotation Minimum Salary: $25.72 Maximum Salary: $31.25 Vehicle Requirement: Not Applicable Required Qualifications: Completion of Grade 12 or equivalent. Additional Required Qualifications: Connect Care training (Referrals, Scheduling, and Registration) and experience with Ambulatory Clinic Patient Access Workflows. Minimum three years’ administrative experience in a health services setting. Advanced proficiency in computer applications including Microsoft Office Suite. Proven organizational, time management and interpersonal skills and the ability to collaborate and cooperate with others in a team environment. Advanced communication and customer service skills. Able to be self-directed and resourceful in managing unexpected issues. Able to lift up to 20lbs and manage extended sedentary periods; work for this position is primarily phone/computer based. All candidates are required to pass a computer skills test. Preferred Qualifications: Post secondary certificate in medical/business/office administration or equivalent. Experience working in a call-center environment and providing exceptional customer service experience. Experience with Edmonton Zone Allied Health Community Programming is preferred.

What you’ll do

The Administrative Support III provides essential clinical program support, including front desk reception, referral processing, and appointment scheduling. Additional duties involve data entry, file management, minute taking, and general site operations support.

Requirements

Candidates must have a Grade 12 education and at least three years of administrative experience in a health services setting. Proficiency in Microsoft Office and specific Connect Care training are required, along with strong organizational and customer service skills.

Listed skills

• Time management · Preferred
• Customer service · Preferred
• Administrative Support · Preferred
• interpersonal skills · Preferred
• Data entry · Preferred
• Communication Skills · Preferred
• scheduling · Preferred
• Microsoft Office Suite · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Administrative support
• Customer service
• Data entry
• File management
• Minute taking
• Timekeeping
• Scheduling
• Referral processing
• Microsoft Office Suite
• Connect Care
• Ambulatory clinic workflows
• Organizational skills
• Time management
• Interpersonal skills
• Communication skills

Job areas

• Administrative
• Healthcare
• Customer Service & Support