Administrative Support II

Job summary

The Administrative Support II acts as a front-facing contact at the Patient Information desk, providing wayfinding and support to patients and visitors. The role also involves managing hospital communication systems, including pagers and hospital codes, while maintaining strict patient information confidentiality.

Job details

Your Opportunity: Administrative Support II Health Information Management Information Desk Reporting to the Supervisor of Registration, Switchboard and Patient Information (RSPI) and Health Information Records Management, the Administrative Support II serves as a front facing contact for the Patient Information desk and must have strong attention to detail. This position is responsible for supporting patients, families, visitors, volunteers, and other stakeholders throughout the facility with a positive and professional image while greeting and wayfinding. The incumbent is responsible for activating hospital codes and managing the coordination and maintenance of AHS pagers for healthcare providers. The employee shall maintain confidentiality of all Alberta Health Services (AHS) patient information in accordance with HIA, FOIPP and the AHS Information Privacy and Information Security policies while providing empathetic, professional customer service during their interactions. Other responsibilities include but are not limited to: Perform repetitive keyboarding. Operate a multi-line telephone system while wearing a headset. Ability to remain calm in highly stressful and dynamic situations. Critical thinking and focused problem solving skills. Prioritizing and multitasking. Providing excellent customer service in every interaction. Demonstrate proficient verbal and written communication. Train and mentor new employees and students. Description: As an Administrative Support II, you will require administrative or specialized skills and knowledge to support procedures, practices and initiatives within a department or program. Transition Company: Health Shared Services Classification: Administrative Support II Union: AUPE GSS Unit and Program: HIM - Information Desk Primary Location: Peter Lougheed Centre Location Details: As Per Location Multi-Site: Not Applicable FTE: 0.00 Posting End Date: 23-SEP-2026 Employee Class: Casual/Relief Date Available: 05-OCT-2026 Hours per Shift: Varies Length of Shift in weeks: Varies Shifts per cycle: Varies Shift Pattern: Days, Evenings, Weekends Days Off: Other Minimum Salary: $24.28 Maximum Salary: $29.51 Vehicle Requirement: Not Applicable Required Qualifications: Completion of Grade 12 or equivalent. Additional Required Qualifications: Typing speed of 40 words per minute, proficiency in phone etiquette, and exemplary written and verbal communication skills in English (tests administered). Customer Service experience. Demonstrated critical thinking skills and the ability to prioritize effectively in an environment with frequent interruptions and changing work demands. Ability to handle high levels of stress. This position requires you to lift a minimum of 50 lbs. This position will require you to walk, sit, twist, and turn, as well as stand on your feet for the duration of your shift. Proficiency in MS Office (Windows, Word, Excel, Outlook, MS Teams). Preferred Qualifications: Minimum one year experience within the last two years in a health care setting. Knowledge of services and locations within the facility. Connect Care experience.

What you’ll do

The Administrative Support II acts as a front-facing contact at the Patient Information desk, providing wayfinding and support to patients and visitors. The role also involves managing hospital communication systems, including pagers and hospital codes, while maintaining strict patient information confidentiality.

Requirements

Candidates must have completed Grade 12 and possess a typing speed of at least 40 words per minute with proficiency in MS Office. The role requires the physical ability to lift 50 lbs and stand for the duration of a shift, along with strong customer service and communication skills.

Listed skills

• Customer service · Preferred
• written communication · Preferred
• Problem solving · Preferred
• Microsoft Excel · Preferred
• MS-Office · Preferred
• Multitasking · Preferred
• Critical Thinking · Preferred
• Windows · Preferred
• Microsoft Word · Preferred
• Microsoft Outlook · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer service
• Keyboarding
• Multi-line telephone system
• Wayfinding
• Critical thinking
• Problem solving
• Multitasking
• Verbal communication
• Written communication
• Mentoring
• MS Office
• Windows
• Word
• Excel
• Outlook
• MS Teams

Job areas

• Healthcare
• Administrative
• Customer Service & Support