Virtual Medical Office Assistant

Job summary

The Virtual Medical Office Assistant will manage virtual appointments, maintain electronic medical records, and facilitate communication between patients and healthcare providers. They will also assist with insurance verification, billing tasks, and provide technical support for virtual visits.

Job details

Entity: WELL Health Clinic Network Inc. Job Title: Virtual Medical Office Assistant (Remote) Location: Remote (Canada) Job Type: Full-Time Hourly Range: $20.00 - $23.00 CAD per hour About Us: TIA Health, part of WELL Health Technologies, is a leading virtual healthcare platform connecting patients with licensed physicians across Canada. Our mission is to improve access to healthcare through innovative digital solutions and patient-centered care. Position Summary: We are seeking a dependable and detail-oriented Virtual Medical Office Assistant to support our virtual clinic operations. You will play a key role in ensuring a smooth, efficient, and positive experience for both patients and healthcare providers. Key Responsibilities: * Schedule and manage virtual appointments through the Tia Health platform * Communicate with patients via phone, email, and secure messaging * Assist patients with joining virtual visits and troubleshooting minor technical issues * Maintain accurate electronic medical records (EMR) * Verify insurance information and assist with billing tasks * Coordinate referrals, prescriptions, and lab requests * Provide administrative support to physicians during virtual clinic hours * Ensure compliance with Canadian privacy regulations (e.g., PHIPA) Qualifications: * Experience in a medical office or healthcare setting * Knowledge of medical terminology * Familiarity with EMR systems and telehealth platforms * Strong communication and organizational skills * Ability to work independently in a remote environment * High level of attention to detail and confidentiality Preferred Qualifications: * Experience in a virtual clinic or telehealth environment * Experience with OSCAR EMR (preferred) * Knowledge of Canadian healthcare systems and billing * Comfortable assisting patients with basic technical issues Work Schedule: * Full-time position * Standard hours: 10:00 AM – 6:00 PM (PST`) * Flexibility available for the right candidate Requirements: * Must reside in Canada * Reliable high-speed internet * Quiet, private workspace * Strong computer and digital literacy The salary for this position falls within a defined range and will be determined based on several factors, including the candidate’s experience, qualifications, skills, and the needs of the organization. At WELL, we are committed to fair and equitable compensation and aim to provide a competitive salary that reflects the value and expertise of the successful candidate. WELL is committed to fostering a diverse, inclusive, and accessible workplace. We welcome and celebrate the diversity of applicants and team members across ability, race, gender identity, sexual orientation, and lived experience. We strive to create an environment where differences are valued and contribute to our collective success – this is the WELL Way. This recruitment process uses automated tools, including artificial intelligence, to help review applications. Qualified human decision-makers review these results and make all final hiring decisions. WELL has been independently certified as a Great Place to Work® by the Great Place to Work Institute® Canada. This recognition reflects our commitment to building a workplace culture rooted in trust, inclusivity, and employee well-being. It also aligns with our Healthy Place to Work pillar and the priorities outlined in our annual Sustainability Impact Report [https://well.company/sustainability-impact-report/#esg-heart]. Want Read more about us: https://stories.well.company/ [https://stories.well.company/]

What you’ll do

The Virtual Medical Office Assistant will manage virtual appointments, maintain electronic medical records, and facilitate communication between patients and healthcare providers. They will also assist with insurance verification, billing tasks, and provide technical support for virtual visits.

Requirements

Candidates must have experience in a medical or healthcare setting, proficiency with EMR systems, and strong communication skills. The role requires residency in Canada, a reliable high-speed internet connection, and a private workspace.

Benefits

• Remote work • Flexible schedule

Listed skills

• Appointment Scheduling · Preferred
• Organization · Preferred
• Administrative Support · Preferred
• Data entry · Preferred
• Billing · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Medical terminology
• Electronic medical records
• Telehealth platforms
• Patient communication
• Appointment scheduling
• Insurance verification
• Billing
• Technical troubleshooting
• Data entry
• Privacy compliance
• Administrative support
• Organization
• Computer literacy
• Patient Communication
• Administrative Support
• Patient Assistance
• Technical Issues
• Virtual Health
• Organizational Skills
• Digital Literacy
• Patient-Centered Care
• Artificial Intelligence
• Communication
• Confidentiality
• Electronic Medical Record
• Health Systems
• Innovation
• Medical Office Procedures
• Medical Prescription
• Medical Terminology
• Operations
• Privacy Law
• Secure Messaging
• Telehealth
• Troubleshooting (Problem Solving)
• Detail Oriented

Job areas

• Healthcare
• Administrative
• Customer Service & Support
• Virtual Office Manager
• Registrar / Patient Service Representative
• Health Care Assistants
• Patient Representatives
• Health Technologists and Technicians, All Other