Veterinary Receptionist, Animal Care Centre of Strathmore

Job summary

The Veterinary Receptionist is responsible for managing the front desk, including answering phones, scheduling appointments, and handling client correspondence. They also perform administrative tasks such as invoicing, billing, and maintaining the cleanliness of the reception and patient areas.

Job details

Veterinary Receptionist Location: Strathmore, AB Animal Care Centre of Strathmore in Strathmore, AB, is currently welcoming a driven, enthusiastic, and friendly Veterinary Receptionist to join our team! Our goal at the Animal Care Centre of Strathmore is to provide quality veterinary care to animals large and small because we care. We work as a team to give our patients and clients the best experience possible – customer service is THE focus. Our team members enjoy coming to work and collaborating in a vibrant, fun environment, all while practicing quality medicine and providing an excellent Client Experience. Create a warm and welcoming environment for our patients and pet parents Ability to answer a multiline phone system and track and book appointments effectively Placing outbound calls to pet parents for follow-up and future appointment bookings Respond to and manage email correspondence; clients, referring veterinarians & internal office messages Admitting and discharging pet patients Invoicing/billing; creating estimates, obtaining pet owner confirmation and processing payments Scheduling appointments Excellent customer service skills; a real aptitude for putting people at ease and creating a welcoming environment General housekeeping duties; cleanliness of reception area, pet holding areas and common areas Availability to work Saturdays What We Can Offer You Competitive compensation that reflects your skills, experience, and the role. RRSP Employer Group Match Program (5%) to help you save for the future. Paid time off for continuing education, vacation, sick days, and personal wellness days. Annual CE Allowance. Benefits: Minimum 24 hours per week for eligibility, with flexible options. Paid annual certification memberships and uniform allowance. Mental health support tools and resources: Virtual health care (telemedicine), Employee Assistance Program (EAP), and digital wellness tools supporting mindfulness, sleep, and physical fitness. Various career development pathways. Generous personal pet care discounts and lifestyle perks, including exclusive shopping discounts and access to a wellness app Our Story VCA Canada is a network of veterinary hospitals, with our head office in Calgary, Alberta, committed to positively impacting pets, people, and local communities for nearly 45 years. We have compassion for the neighbourhoods we serve and every pet within them, not just those we see in our hospitals. Every VCA Canada hospital location takes pride in its legacy of excellence, earning the trust of pet owners by delivering the highest quality of medicine to keep pets happy and healthy. In 2017, VCA Canada became part of the Mars Veterinary Health family of brands, solidifying an even stronger commitment to ensuring the strength and stability of the veterinary profession and our commitment to pet parents nationwide. VCA Canada is also passionate about providing an industry-leading Associate experience to over 4,000 Canadians employed across the country. In 2026, for the third year in a row, we were named one of Alberta's Top Employers, which recognizes organizations whose head offices are located within the province and lead their industries in offering exceptional places to work. Additionally, we were selected as one of Canada's Top Employers for Young People 2026, which recognizes employers across Canada that lead their industries in offering exceptional places to work and programs for young people starting their careers. Most recently, we received 2026 Great Place to Work® Certification™ Canada. Click Apply Now! If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.

What you’ll do

The Veterinary Receptionist is responsible for managing the front desk, including answering phones, scheduling appointments, and handling client correspondence. They also perform administrative tasks such as invoicing, billing, and maintaining the cleanliness of the reception and patient areas.

Requirements

Candidates should possess excellent customer service skills and the ability to manage a multiline phone system effectively. A professional and friendly demeanor is required to create a welcoming environment for patients and pet owners.

Benefits

• RRSP Employer Group Match Program • Paid time off • Continuing education allowance • Paid annual certification memberships • Uniform allowance • Virtual health care • Employee Assistance Program • Wellness tools • Pet care discounts • Shopping discounts

Listed skills

• Customer service · Preferred
• Appointment Scheduling · Preferred
• Housekeeping · Preferred
• Communication · Preferred
• Multitasking · Preferred
• Data entry · Preferred
• Billing · Preferred
• invoicing · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer service
• Communication
• Phone etiquette
• Appointment scheduling
• Invoicing
• Billing
• Data entry
• Email management
• Housekeeping
• Patient admission
• Patient discharge
• Multitasking

Job areas

• Healthcare
• Customer Service & Support
• Administrative