Kainaiwa Children’s Services Corporation - Receptionist

ABOUT US Kainaiwa Children’s Services Corporation is a growing, dynamic First Nations organization providing programs and services to Blood Tribe children and families in need of support and protection so that they can become positive, healthy contributing members of our community; While maintaining KCSC’s Vision, Mission Statements and incorporating Blood Tribe Traditions through “Kainayssini” the Declaration of the Elders of the Blood Indian Nation. POSITION OVERVIEW Reporting to the Human Resource & Communications Manager, the Receptionist will be responsible for the booking of all appointments; processing all incoming telephone calls; channeling all incoming clients and visitors to the respective Children’s Services personnel; general duties including typing and performing other related duties as may be assigned from time to time DUTIES AND RESPONSIBILITIES Welcome clients, visitors, and community members in a courteous and professional manner. Operate the main telephone switchboard and direct calls and inquiries appropriately. Receive, announce, and direct visitors to the appropriate staff members. Monitor staff sign-in/out records and assist during emergency procedures by maintaining attendance records. Coordinate bookings for meeting rooms and maintain booking schedules. Receive, sort, and distribute incoming mail, courier packages, faxes, and emails. Distribute cheques and maintain secure handling of documents requiring pickup. Maintain reception, kitchen, and common areas, including ordering office and kitchen supplies as required. Book appointments for individuals accessing KCSC services. Maintain office forms, bulletin boards, and other front office resources. Respond to general inquiries and refer specialized requests to the appropriate department. Work collaboratively with security, maintenance, and other staff to support daily operations. Perform other administrative and reception duties as assigned. QUALIFICATIONS High school diploma or equivalent required. Post-secondary education in Office Administration or a related field, or an equivalent combination of education and experience. Experience operating a multi-line telephone system or switchboard. Proficiency with Microsoft Office 365 and general computer applications. Valid Class 5 Driver's Licence and reliable vehicle. Demonstrated ability to maintain strict confidentiality. KNOWLEDGE, SKILLS, AND ABILITIES Excellent customer service and interpersonal skills. Strong verbal and written communication skills. Professional, courteous, and welcoming demeanor. Strong organizational skills with the ability to prioritize multiple tasks. Ability to maintain accurate records and manage administrative processes. Ability to work independently while contributing to a collaborative team environment. Knowledge of general office procedures and administrative practices. Familiarity with KCSC programs and services, or the ability to quickly develop this knowledge. Knowledge of the Blackfoot language. Dependable, reliable, and committed to maintaining confidentiality at all times. WHY WORK FOR US We offer competitive compensation, health and dental benefits for eligible employees, and ongoing training opportunities. APPLICATION REQUIREMENTS Resume and cover letter are required for consideration. Please note that the successful candidate(s) will be required to provide a current Criminal Record Check and Intervention Record Check, education verification, three employment references, and a valid driver’s licence and/or driver’s abstract. APPLICATION RETURN This posting will remain open until a suitable candidate is found. Only candidates selected for an interview will be contacted.

The receptionist is responsible for managing the main telephone switchboard, greeting visitors, and directing inquiries to the appropriate personnel. They also handle administrative tasks such as booking appointments, managing office supplies, and distributing mail.

Candidates must have a high school diploma or equivalent, with post-secondary education in office administration preferred. A valid Class 5 driver's licence and proficiency in Microsoft Office 365 are required.

• Health benefits • Dental benefits • Ongoing training opportunities

• Customer servicePreferred

Identified from the job description. Confirm important requirements above.

• Customer service
• Interpersonal skills
• Switchboard operation
• Microsoft Office 365
• Administrative support
• Communication skills
• Organizational skills
• Confidentiality
• Blackfoot language
• Record keeping
• Microsoft 365
• Office Administration
• Professionalism
• Organizational Skills
• Microsoft Forms
• Customer Service
• Communication
• Emergency Procedures
• Front Office
• Interpersonal Communications
• Office Procedures
• Operations
• Typing
• Switchboard Operator
• Setting Appointments
• Prioritization

• Administrative
• Social Services
• Customer Service & Support
• Government & Public Sector
• Children's Services Manager
• Receptionist
• Receptionists (general)
• Receptionists and Information Clerks

Minimum education

High school

Minimum experience

0+ years

Posting language

English

Working hours

40 hours per week