Bilingual Credit & Collections Clerk (French/English)

Build Your Career with Turf Care Products Canada Join the Turf Care team and become part of an award-winning organization where you can learn, grow, and build a rewarding career. For over 50 years, Turf Care Products Canada has been a leading distributor of premium turf equipment, irrigation solutions, robotic technology, and service support to golf courses, municipalities, and landscape professionals across Canada. As a privately owned company, our success has been built on strong relationships, exceptional customer service, and the dedication of our team. We are committed to supporting the growth and development of our employees while fostering a collaborative and engaging workplace culture. Turf Care is proud to have been recognized as one of Canada’s Best Managed Companies for four consecutive years, achieving Gold Standard recognition. Learn more about us at www.turfcare.ca. The Opportunity We are looking for a detail-oriented and customer-focused Bilingual Credit & Collections Clerk (French/English) to join our Finance team. In this role, you will be responsible for managing customer accounts, supporting credit administration, and maintaining positive relationships with customers while ensuring timely collection of outstanding accounts. This is an excellent opportunity for someone who enjoys problem-solving, working with numbers, and providing exceptional customer service in both English and French. What You’ll Do * Contact customers by phone and email regarding outstanding invoices in both English and French. * Monitor customer accounts and follow up on overdue balances. * Investigate and resolve payment discrepancies, billing issues, and account inquiries. * Process and apply customer payments accurately. * Maintain detailed records of collection activities and customer communications. * Review and recommend credit limits for new and existing customers. * Assist with credit applications and account setup. * Work closely with Sales, Customer Service, and Branch teams to resolve account issues. * Prepare aging reports and provide updates on collection status. * Reconcile customer accounts as required. * Support month-end activities and other accounting functions as needed. * Maintain confidentiality of financial and customer information. What You Bring * Fluently bilingual in English and French (spoken and written). * Minimum 2 years of experience in credit, collections, accounts receivable, or a similar accounting role. * Strong communication and negotiation skills with a professional, customer-focused approach. * Excellent organizational skills with the ability to prioritize multiple tasks. * Strong attention to detail and problem-solving abilities. * Proficient in Microsoft Office, particularly Excel. * Experience with ERP is considered an asset. * Ability to work independently and collaboratively within a team. Why Join Turf Care? * Competitive compensation package with a base salary, along with a company performance bonus. * Comprehensive benefits package, including health and dental insurance, a Health Care Spending Account, RSP matching, and a Health and Wellness Reimbursement program. * Ongoing training and professional development opportunities to enhance your skills and advance your career. * A supportive and collaborative work environment where your contributions are valued and recognized. Apply Today If you're a bilingual professional who enjoys building relationships, solving problems, and contributing to a collaborative finance team, we'd love to hear from you. Apply today and become part of the Turf Care team!

Manage customer accounts and ensure timely collection of outstanding invoices through phone and email communication in English and French. Resolve payment discrepancies and support credit administration, including reviewing credit limits and processing payments.

Requires fluency in English and French with at least 2 years of experience in credit, collections, or accounts receivable. Proficiency in Microsoft Office, specifically Excel, is required, while ERP experience is considered an asset.

• Health Insurance • Dental Insurance • Health Care Spending Account • RSP Matching • Health And Wellness Reimbursement Program • Company Performance Bonus

Identified from the job description. Confirm important requirements above.

• Bilingual English/French
• Credit Management
• Collections
• Accounts Receivable
• Negotiation
• Microsoft Excel
• ERP Software
• Problem Solving
• Account Reconciliation
• Financial Record Keeping

Minimum experience

2+ years