Service Support Clerk (Calgary South)

Who we are: At Trail Appliances, we are committed to providing our customers with unparalleled customer service, competitive pricing, and expert advice. We pride ourselves on our strong family values and collaborative work culture that values respect, integrity, diversity, passion, and laughter. These values have helped us build a reputation as an industry leader. The position: Reporting to the General Manager, Service and Installation, the Service Support Clerk plays a key role in delivering an exceptional customer experience by providing administrative and customer service support to the Service department. Depending on operational needs, the primary focus may be in Call Centre operations or Parts support, while collaborating across both areas and Install Administration to help ensure efficient service delivery and support for our customers. What we offer: We offer excellent training, competitive benefits, and the support you need to succeed, including mentorship and ongoing growth opportunities. If you're passionate about customer service and looking for more than just a job, apply today to become part of our talented and high-performing team! We provide: Health & dental benefits Personal care days Statutory holidays off Employee & family assistance program Staff incentives and rewards Employee discounts What you’ll be doing: Provide administrative and customer service support by documenting customer inquiries, resolving issues where appropriate, and escalating complex matters as needed. Identify, source, order, receive, inspect, and manage parts inventory while maintaining accurate records and coordinating returns or reallocations. Support Call Centre operations by handling inbound and outbound customer communications and accurately documenting interactions. Assist with Install Administration by verifying work orders and customer information, coordinating with technicians and internal teams, and supporting scheduling activities. Maintain accurate inventory, work order, and purchasing records, ensuring documentation is organized and compliant with company standards. What you need to be successful: Strong organizational skills with excellent attention to detail. Proficiency with computer systems for data entry, inventory management, and order processing. Excellent communication and customer service skills, with the ability to work effectively with customers, suppliers, and internal teams. Ability to manage multiple priorities and adapt in a fast-paced environment. Knowledge of inventory and parts management principles, with the ability to safely lift up to 50 lbs. and use ladders or stairs as required. Availability: This is a full-time position and will require you to be available: Monday to Friday from 6:30am to 5:00pm What to expect from us: Application review: Once you apply, our team will review your application and let you know whether you will be moving forward. One-way video interview: If selected, you’ll be invited to complete a short one-way video interview at your convenience. In-person interview: Successful candidates will be invited to a second interview with our team. Final decision: We’ll make a final decision and give you a call to let you know the outcome. We value diverse perspectives and are committed to creating an inclusive workplace. If your skills and experiences align with this role, we encourage you to apply and join us in delivering exceptional service.

The Service Support Clerk provides administrative and customer service support to the Service department, including managing parts inventory and handling customer communications. They also assist with Install Administration by verifying work orders and coordinating with internal teams and technicians.

Candidates must possess strong organizational skills, attention to detail, and proficiency with computer systems for data entry and inventory management. The role requires the ability to manage multiple priorities in a fast-paced environment and the physical capability to lift up to 50 lbs.

• Health & dental benefits • Personal care days • Statutory holidays off • Employee & family assistance program • Staff incentives and rewards • Employee discounts

• Customer servicePreferred
• Problem solvingPreferred
• Attention to detailPreferred
• CommunicationPreferred
• Data entryPreferred
• Inventory managementPreferred

Identified from the job description. Confirm important requirements above.

• Customer service
• Administrative support
• Data entry
• Inventory management
• Order processing
• Communication
• Organizational skills
• Attention to detail
• Parts sourcing
• Work order verification
• Scheduling
• Problem solving
• Multi-tasking
• Workplace Inclusivity
• Organizational Skills
• Management
• Customer Service
• Customer Communications Management
• Data Entry
• Inventory Control Systems
• Inventory Management
• Work Order
• Mentorship
• Operations
• Order Processing
• Personal Care
• Purchasing
• Customer Inquiries
• Detail Oriented

• Customer Service & Support
• Administrative
• Retail
• Logistics
• Support Services Clerk
• Parts Clerk
• Shop Sales Assistants
• Parts Salespersons

Minimum experience

0+ years

Posting language

English

Working hours

40 hours per week