Emergency Clerk

Dedicated exclusively to children and their families, The Hospital for Sick Children (SickKids) is one of the largest and most respected paediatric healthcare centres in the world. As innovators in child health, we lead and partner to improve the health of children through the integration of healthcare, leading-edge research and education. Our reputation would not have been built - nor could it be maintained - without the skills, knowledge and experience of the extraordinary people who come to work here every day. SickKids is committed to ongoing learning and development, and features a caring and supportive work environment that combines exceptionally high standards of practice. When you join SickKids, you become part of our community. We share a commitment and determination to fulfill our vision of Healthier Children. A Better World. Don't miss out on the opportunity to work alongside the world's best in paediatric healthcare. As an Emergency Clerk you will frequently be the first point of contact when patients and families arrive and move through the department. You will provide service in a patient and family-focused manner. You will facilitate the delivery of patient care, within your scope, by providing a high level of support and assistance to staff and patients/families. You will also support the operation of the department by providing clerical and administrative functions in a proactive and organized manner. The Emergency Department is a unique fast paced and dynamic environment, but at the very core we strive to always provide the very best experience for our patients and families. Here's What You'll Get To Do Act as a liaison between patients/families and the Emergency Department staff. Assist patient/families, within your scope. Schedule and coordinate patient care with providers and services across the Hospital. Maintain patient charts, as well as electronic and paper patient information. Coordinate unit administrative functions to ensure efficient operation of the unit, within scope of authority. Answer unit phones. Page providers and services within the hospital. Prepare requisitions. Provide clerical support to all health care staff. Perform other duties as assigned. Coordinate patient transfer within the Hospital, as well as to tertiary care facilities across the GTHA. Register families as they enter the Emergency Department. Essential Requirements Here's What You'll Need Previous clerical experience is required. Basic proficiency with computers (i.e. Microsoft Office Suite/Office 365). Strong communication, interpersonal and organization skills. Excellent telephone communication skills. Demonstrated problem solving abilities. Focus on teamwork is a must. Ability to be self-directed, to be flexible and to take initiative. Attention to detail and efficient time management. Strong customer service orientation. Demonstrated commitment and actions in advancing equity, diversity and inclusion objectives. Assets Diploma from a recognized Medical Administration program. Medical Terminology certificate. Epic training and patient registration experience are assets. Employment Type 0.6 FTE, part-time with benefits Shifts include night, evening, weekend, statutory holidays, and varying shift lengths SickKids is committed to championing equity, diversity and inclusion in all that we do, fostering an intentionally inclusive and culturally safe environment that reflects the diversity of the patients, families and communities we serve. Learn more about workplace inclusion. If you require accommodation during the application process, please reach out to our aSKHR team. SickKids can provide access and inclusion supports to eligible candidates to support their full engagement during the interview and selection process as well as to ensure candidates are able to perform their duties once successfully hired. If you are invited for an interview and require accommodation, please let us know at the time of your invitation to interview. Information received related to access, inclusion or accommodation will be addressed confidentially. Technical difficulties? Email [email protected] with a short description of the issues you are experiencing. We will not accept resumes sent to this inbox but we are happy to respond to requests for technical assistance. Tip: Combine your cover letter and resume into ONE document of 20 pages or less as you cannot upload multiple documents as part of your application. Every application is reviewed by a human recruiter and all hiring decisions are made by people. In some cases, AI-assisted tools are used to help review applications based on job-related qualifications. All positions posted on the SickKids Hospital's Careers Site represent current vacancies, unless otherwise posted in the job description.

Acts as the primary point of contact for patients and families in the Emergency Department, providing clerical and administrative support. Responsibilities include scheduling patient care, maintaining charts, and coordinating transfers within the hospital and to tertiary facilities.

Requires previous clerical experience and proficiency in Microsoft Office 365, along with strong communication and organizational skills. A diploma in Medical Administration or a Medical Terminology certificate is considered an asset.

• Benefits

• Time managementPreferred
• Customer servicePreferred
• TeamworkPreferred
• Problem solvingPreferred

Identified from the job description. Confirm important requirements above.

• Clerical Experience
• Microsoft Office Suite
• Communication Skills
• Interpersonal Skills
• Organization Skills
• Telephone Communication
• Problem Solving
• Teamwork
• Time Management
• Customer Service
• Patient Registration
• Medical Administration

• Healthcare
• Administrative
• Customer Service & Support

Minimum education

Professional degree

Minimum experience

0+ years

Apply by

Sep 18, 2026

Posting language

English

Working hours

40 hours per week

Seniority

Entry level