Medical Office Assistant

Grace Fertility celebrates a team-based approach to providing an excellent, highly responsive and personalized care experience for every patient. Every member of our multi-disciplinary team is valued for playing a critical role in delivering this experience. If you want to be a part of our collaborative and supportive team, consider joining us! Your Role The Medical Office Assist reports to the Clinic Operations Manager and works closely with the clinical team. The Medical Office Assistant is an integral part of a busy and dynamic clinic practice. In this role you will be expected to exercise sound judgment and independence while managing the day-to-day related administrative activities. You will demonstrate a strong commitment to quality customer service applying excellent problem solving and communication skills to ensure the success of the clinic. Job Responsibilities: * Receiving and processing incoming referrals. * Receive patient phone calls, voicemails and emails, triaging to appropriate team members * Schedule routine procedures as required, * Maintaining referral tracking and statistics. * Professional verbal and written communication with patients. * Communication with referring physicians’ offices. * Proper documentation within EMR * Uphold office procedures and policies. * Ensures patients satisfaction, promotes excellent customer service and maintains professional attitude. * Maintains filing and organizational systems. * Send treatment quotes to the patients in a time manner. * Explain the treatment quotes to the patient. * Maintain appropriate reports for the management. * Ensure patient satisfaction. * Other administrative duties based on operational needs Experience / Position Requirements: * 1 years of administrative experience * Experience with IDEAs an asset * Computer Savy * Proficient in Microsoft Office/Suite * Excellent interpersonal and relationship building skills * Superior time management, organizational and self planning skills * Demonstrated satisfactory work performance and attendance history * Excellent communication skills. Skills: * Ability to prioritize, organize workload and plan independently. * Exceptional phone etiquette and interpersonal skills. * Strong attention to detail and problem-solving skills. * Strong written and verbal communication skills. * Demonstration of good attendance and work performance. * Knowledgeable about providing a safe and inclusive environment to gender and sexually diverse people (2SLGBTQIA+) * Committed to patient centered care. Job Types: Full-time, Permanent Benefits: * Dental care * Extended health care * Paid time off

The Medical Office Assistant manages daily administrative activities, including processing referrals, scheduling procedures, and maintaining patient records. They also act as a primary point of contact for patients and referring physicians to ensure high-quality, personalized care.

Candidates must have at least one year of administrative experience and proficiency in Microsoft Office. Strong interpersonal, organizational, and communication skills are required to support the clinic's dynamic environment.

• Dental care • Extended health care • Paid time off

• Time managementPreferred
• Customer servicePreferred
• Problem solvingPreferred
• Attention to detailPreferred
• Microsoft OfficePreferred

Identified from the job description. Confirm important requirements above.

• Administrative support
• Customer service
• Problem solving
• Communication skills
• Referral management
• Scheduling
• EMR documentation
• Time management
• Organizational skills
• Microsoft Office
• Interpersonal skills
• Relationship building
• Attention to detail
• Phone etiquette
• Patient-centered care
• Patient Communication
• Professionalism
• Time Off Management
• Administrative Functions
• Planning
• Patient-Centered Care
• Management
• Customer Service
• Communication
• Electronic Medical Record
• Interpersonal Communications
• Problem Solving
• Medical Office Procedures
• Office Procedures
• Operations Management
• Telephone Skills
• Relationship Building
• Statistics
• Time Management
• Verbal Communication Skills
• Writing
• Filing
• Prioritization
• Detail Oriented

• Healthcare
• Administrative
• Customer Service & Support
• Medical Office Assistant
• Registrar / Patient Service Representative
• Health Care Assistants
• Patient Representatives
• Health Technologists and Technicians, All Other

Minimum experience

0+ years

Posting language

English

Working hours

40 hours per week