Reception & Administrative Support

About Smitty’s Furniture We are a fourth-generation, family-owned furniture retailer specializing in high-quality, Canadian-made furnishings. For over 75 years, we have been a trusted name in Southern Ontario, guided by our vision to inspire connections and create warmth in every home. With a strong focus on exceptional customer experience, we value the relationships we build with both our loyal customers and our deeply experienced team. Operating from three locations, Hanover, Kitchener, and Barrie, we proudly promote and sell leading furniture and mattress brands manufactured in Canada, living our commitment to quality and craftsmanship every day. About the Position Reception, you are the first point of contact for guests and a vital part of our team. This role supports a warm and inviting atmosphere, ensuring each customer feels at home from the moment they walk through the door or call in. Working closely with sales consultants and managers, you will help maintain smooth coordination throughout the day. Your attentiveness and ability to manage details will directly support a seamless customer experience. This role will work 38 to 40 hours per week and will be scheduled between Monday and Sunday. What will you be doing? Create a pleasant and professionally atmosphere by answering the phone and greeting the customers courteously, efficiently and professionally Co-ordinate with warehouse and shipping to assist with customer pick-ups Perform daily reconciliations of all credit card, debit and cash payments in our company POS system Provide customers with updates on orders and process payments upon request Maintain the flow of in-store customer traffic by monitoring and notifying sales staff accordingly Manage incoming email inquiries and live chat inquiries by responding or allocating to sales staff accordingly Provide administrative support to the sales team and store leadership, including creating, formatting and updating documents, spreadsheets, reports and correspondence accurately and on time Other duties as may be assigned. What is going to help you be successful? Completion of high-school and or college certificate or diploma 1+ years of experience in a customer service, sales or reception position Must be proficient in using a computer Must have a strong technical aptitude, with the confidence to learn new systems quickly and work independently across Word, Excel, Outlook, the company POS system and online chat platforms Excellent interpersonal relationship skills Excellent communication (verbal and written) Demonstrated ability to manage multiple competing priorities Basic math and accounting skills Proficient using Microsoft Office products Demonstrated strong attention to detail What’s in it for you? Competitive salary within an expected range of $20 to $22 per hour Comprehensive group benefits, including health, dental, and LTD Paid vacation annually A challenging, meaningful, and rewarding work environment Work alongside a caring, collaborative group of teammates who genuinely want to make a positive impact and connect with each other What you should know about our Recruitment & Selection Process: This posting is for an existing vacancy within our organization. We do not use artificial intelligence to screen, assess or select applicants. If you are selected for an interview, we will notify you within 45 calendar days of the date of your interview Smitty’s, we are dedicated to living our values: W.A.R.M.T.H (Welcoming, Attentive, Refined, Meaningful, Teamwork, and Humble). in our everyday operations. We are committed to breaking down barriers and providing equal opportunities for all in employment. We are dedicated to working with applicants who require reasonable accommodation during the application process, ensuring that every candidate has the support they need to bring their best forward. To request accommodation, please reach out to [email protected]. Rest assured that all information shared will be handled in accordance with applicable privacy laws and our company's policies. Ready to make an impact? Do you want to work with a team that takes its work seriously, but knows how to have fun doing it? Are you looking for an environment where you’re valued, supported, and challenged to be your best? If so, we definitely want to hear from you! Please send us your resume in Word, PDF, or Video formats to [email protected]. We sincerely thank all applicants for their interest. Due to the high volume of applications we receive, only those selected for an interview will be contacted. If you don’t hear from us, please don’t be discouraged. Your experience may be a better fit for a future opportunity, and we would be delighted for you to apply again.

The role involves serving as the primary point of contact for customers, managing phone and digital inquiries, and coordinating with warehouse staff for order fulfillment. Additionally, the position provides administrative support to the sales team and manages daily financial reconciliations within the company POS system.

Candidates must have at least one year of experience in customer service, sales, or reception, along with a high school diploma or college certificate. Proficiency in Microsoft Office, strong technical aptitude, and excellent communication skills are required for this position.

• Health insurance • Dental insurance • Long-term disability insurance • Paid vacation

• Time managementPreferred
• Customer servicePreferred
• Attention to detailPreferred
• Microsoft ExcelPreferred
• CommunicationPreferred
• Microsoft OfficePreferred
• Microsoft WordPreferred
• AccountingPreferred
• Microsoft OutlookPreferred

Identified from the job description. Confirm important requirements above.

• Customer service
• Reception
• Microsoft Office
• Word
• Excel
• Outlook
• POS systems
• Communication
• Interpersonal skills
• Math skills
• Accounting
• Attention to detail
• Technical aptitude
• Time management
• Administrative Support
• Microsoft Excel
• Artificial Intelligence
• Spreadsheets
• Customer Service
• Sales
• General Mathematics
• Warehousing
• Leadership
• Microsoft Outlook
• Operations
• Coordinating
• Teamwork
• Technical Acumen
• Detail Oriented

• Customer Service & Support
• Administrative
• Retail
• Receptionist/Administrative Support
• Receptionist
• Receptionists (general)
• Receptionists and Information Clerks

Minimum education

High school

Minimum experience

1+ years

Posting language

English

Working hours

40 hours per week