Unit Clerk | Permanent Full-Time

Unit Clerk | Permanent Full-Time Muskoka Shores Community - Gravenhurst Rate of Pay: $19.64 This posting is for an existing vacancy If you’re passionate about being a part of a team that is, committed to the Team Member Experience and driven by innovation and growth, then join us! The Unit Clerk is a critical role within our communities as it impacts the lives of residents and ignites the warmth of human connection. As a Unit Clerk your typical day will impact in the following ways: • Responding to all resident and visitor inquiries as to their first priority in a diplomatic manner. • Ensures all complaints are forwarded to the Manager in writing. • Greeting all visitors to the building and ensuring that their needs are addressed in a pleasant and unhurried fashion. • Conducts mini tours in accordance with policies and procedures. • Provide clerical and computer support to all managers as requested. • Assist with in-house scheduling touch points, assist with administrative duties as assigned by Director of Care and Office Manager • Complete the required records to support cash transactions related to the sale of guest and team member meal vouchers / tickets. • Performing other duties as assigned. Must haves: • Completion of grade 12 education. • Must demonstrate computer proficiency with MS Office, specifically Excel, Word, and Power Point. • Excellent verbal and written communication skills. • Positive attitude and proven customer service skills through related work experience. • Proven organizational skills and ability to multi task. • Problem-solving and complaint resolution skills. • Excellent customer service skills in all personal interactions with visitors, families, residents and team members. • All applicants must successfully pass the prescribed Vulnerable Sector Check. Bonus points for having: • Experience in a Healthcare industry an asset. • Additional applied courses i.e. office administration preferred. Act upon your desire to help others and Join Sienna Senior Living as we continue to enhance the lives of those we serve. Sienna Senior Living may utilize artificial intelligence to screen and assess applicants for this position. Sienna Senior Living is committed to employment equity, diversity, and inclusion in the workplace. In accordance with provincial regulations, upon request, support will be provided for accommodations throughout the recruitment, selection, and assessment process.

The Unit Clerk is responsible for managing resident and visitor inquiries, conducting facility tours, and providing clerical support to management. They also assist with scheduling, administrative tasks, and processing cash transactions for meal vouchers.

Applicants must have a high school diploma and proficiency in Microsoft Office applications. Strong communication, organizational, and customer service skills are required, along with the ability to pass a Vulnerable Sector Check.

• Customer servicePreferred
• Problem solvingPreferred
• Microsoft ExcelPreferred
• Microsoft OfficePreferred
• Microsoft WordPreferred

Identified from the job description. Confirm important requirements above.

• Customer service
• Microsoft Office
• Excel
• Word
• PowerPoint
• Verbal communication
• Written communication
• Organizational skills
• Multi-tasking
• Problem-solving
• Complaint resolution
• Clerical support
• Scheduling
• Administrative duties
• Employment Equity
• Workplace Inclusivity
• Office Administration
• Healthcare Industry Knowledge
• Organizational Skills
• Diplomacy
• Positivity
• Administrative Functions
• Microsoft Excel
• Artificial Intelligence
• Technical Support
• Clerical Works
• Customer Service
• Communication
• Sales
• Innovation
• Problem Solving
• Multitasking
• Office Management
• Microsoft PowerPoint
• Senior Living

• Healthcare
• Administrative
• Customer Service & Support
• Unit Clerk
• Receptionist
• Receptionists (general)
• Receptionists and Information Clerks

Minimum education

High school

Minimum experience

0+ years

Posting language

English

Working hours

40 hours per week