Office Manager

Full Time, Salaried Chartwell Stoney Creek Retirement Residence The Opportunity We’re looking for a Business Manager. This role is responsible for all aspects of office and clerical duties for residents and service team members. What You’ll Do * Provide initial face to face and telephone contact with residents, visitors, service team members and community partners * Provide support to the community for all aspects of operations * Manages all A/P, A/R, billing, payments, move ins, outs, resident increases and other financial controls * Responsible for understanding policies, procedures and legislation related to regulatory compliance and standards * Support Service Team members and leaders with scheduling, performance management, payroll and understands Collective Bargaining agreement * All other duties as assigned * What You’ll Bring * Minimum of two years relevancy experience in Seniors Housing or Hospitality, preference for Certification or Diploma in Administration * Strong Communication Skills; both oral and written * Exceptional Customer Service and Conflict Resolution skills * Current CPR & First Aid Certification * Class G/Class 5 driver’s license with clear driver’s abstract (Applicable to Ontario/Alberta) * What We Offer * A safe, inclusive workplace where you’re supported and appreciated * Competitive compensation and benefits * Opportunities for leadership development and career growth * A warm, welcoming culture inspired by our vision of making people’s lives better, driven by our mission to create happy, healthy, and meaningful lives for our residents * Additional Requirements * Covid-19 vaccination is mandatory * Comfort using AI and other digital platform systems and tools to support daily work * Clear Criminal Background Check, VSS and TB Test where required Monday to Friday-days -8:30am to 4:30pm 37.5 hrs per week

The Business Manager handles all office and clerical duties, including financial controls such as billing, A/P, and A/R. They also support service team members with scheduling, payroll, and regulatory compliance.

Candidates need at least two years of experience in seniors housing or hospitality and a preference for an administrative certification or diploma. Required credentials include a valid driver's license, CPR/First Aid certification, and a clear criminal background check.

• Competitive Compensation • Benefits • Leadership Development • Career Growth

Identified from the job description. Confirm important requirements above.

• Office Management
• Accounts Payable
• Accounts Receivable
• Billing
• Payroll
• Scheduling
• Performance Management
• Conflict Resolution
• Customer Service
• Communication Skills
• Regulatory Compliance
• First Aid
• CPR
• Digital Literacy
• AI Tools

Minimum education

Trade certificate

Minimum experience

2+ years