Office Clerk – Billing

Job summary

Office Clerk – Billing Support administrative and billing operations in the insurance sector through policy updates, payment processing, data entry, and customer inquiry resolution. This hybrid contract role offers structured training, a collaborative environment, and exposure to financial operations while maintaining quality and service standards. What is in it for you: • Hourly salary of $17-18, based on experience. • 6-month contract with the potential for permanent employment. • Full-time position: 37.50 hours per week. • Weekday schedule from 9 am to 5 pm. • Hybrid work, with 3 days p…

Job details

Office Clerk – Billing Support administrative and billing operations in the insurance sector through policy updates, payment processing, data entry, and customer inquiry resolution. This hybrid contract role offers structured training, a collaborative environment, and exposure to financial operations while maintaining quality and service standards. What is in it for you: • Hourly salary of $17-18, based on experience. • 6-month contract with the potential for permanent employment. • Full-time position: 37.50 hours per week. • Weekday schedule from 9 am to 5 pm. • Hybrid work, with 3 days per week in the office. Responsibilities: • Handle sensitive issues to ensure customer satisfaction. • Provide detailed verbal and written communication to business areas regarding inquiry resolutions. • Identify customer needs, clarify information, research issues, and provide appropriate solutions or alternatives. • Apply premium payments and deposits to policies. • Facilitate changes to payment methods, banking information, and pre-authorized payment arrangements. • Process wire payments, refunds, suspense clearing, premium offsets, and chargebacks. • Respond to general billing and policy change inquiries. • Conduct research and review policy histories. What you will need to succeed: • High school diploma required. • Post-secondary education in Business or Administration is preferred. • 1 year of experience in an office clerical or administrative environment. • Experience in financial services, insurance, or a corporate administrative environment is an asset. • Familiarity with billing or data processing is an asset. • Strong data entry skills and excellent attention to detail. • Basic knowledge of billing or administrative processes. • Proficiency in Microsoft Office, including Excel, Word, and Outlook. • Bilingual in English and French to communicate effectively with internal business partners and handle billing and policy-related inquiries in both languages. • Strong organizational and time management skills. • Ability to work independently and collaboratively within a team. • Knowledge of policy or billing systems is an asset. • Ability to manage high-volume administrative tasks. Why Recruit Action? Recruit Action (agency permit: AP-2504511) provides recruitment services through quality support and a personalized approach. As part of the screening process, some applications may be reviewed using artificial intelligence tools. Only candidates who meet the hiring criteria will be contacted.

What you’ll do

The Office Clerk – Billing will support administrative and billing operations by handling customer inquiries, processing payments, and updating policies. The role involves ensuring customer satisfaction and providing detailed communication regarding inquiry resolutions.

Requirements

Candidates must have a high school diploma, with post-secondary education in Business or Administration preferred. A minimum of 1 year of experience in an office clerical or administrative environment is required, along with strong data entry skills and proficiency in Microsoft Office.

Listed skills

• collaborative · Preferred
• Training · Preferred
• Microsoft · Preferred
• Data Entry Skills · Preferred
• Process · Preferred
• Communication · Preferred
• Time · Preferred
• Data entry · Preferred
• Administrative · Preferred
• Payment Processing · Preferred
• Billing · Preferred
• Customer · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Data Entry
• Attention to Detail
• Communication
• Customer Service
• Organizational Skills
• Time Management
• Microsoft Office
• Bilingual
• Billing
• Financial Services
• Problem Solving
• Research
• Policy Management
• Payment Processing
• Administrative Support
• Team Collaboration