Receptionist – Patient Experience

Job summary

The receptionist will manage the front desk by greeting patients, handling appointment bookings, and ensuring a welcoming, professional environment. They will also collaborate with the clinical team to support patient flow and maintain accurate patient records.

Job details

About Pollock Clinics Pollock Clinics is Canada’s leading men’s health provider, known for our world-class medical services and our commitment to redefining the patient journey. We believe that excellence begins the moment a patient walks through the door, not just in the treatment room. The Role: Receptionist – Patient Experience We are looking for a Receptionist who does more than manage the front desk—you will curate a warm, welcoming, and elevated experience for every patient. This role combines traditional receptionist duties with high-level hospitality, ensuring that each individual feels seen, supported, and respected throughout their visit. What You’ll Do Be the face of the clinic—greet every patient and guest with professionalism, warmth, and discretion Create a tailored and comfortable experience by offering beverages, noting preferences, and providing reassurance in a calm, polished environment Ensure our reception area feels more like a private wellness lounge than a medical office—clean, quiet, and beautifully maintained Manage appointment bookings, confirmations, reminders, and intake procedures with accuracy and kindness Respond to emails and phone calls with empathy, precision, and urgency Collaborate with the clinical team to seamlessly support patient flow and ensure follow-ups and instructions are communicated clearly Data entry and patient tracking with accuracy and detail What We’re Looking For A natural host who can put people at ease Exceptional communication skills—verbal, written, and digital Previous experience in a high-touch hospitality, wellness, or private healthcare environment Professional appearance and demeanor, with a focus on discretion, empathy, and service Able to handle fast-paced situations with calm and grace A team player who takes initiative and loves to go the extra mile What Makes This Different At Pollock Clinics, the front desk is not just reception—it’s the front line of care. We are designing a patient experience that is: Personalized: remembering names, preferences, and special requests Comfortable: offering beverages, maintaining a non-clinical feel, and supporting privacy Efficient and professional: matching hospitality with top-tier medical care Emotionally intelligent: anticipating needs, offering reassurance, and reading the room

What you’ll do

The receptionist will manage the front desk by greeting patients, handling appointment bookings, and ensuring a welcoming, professional environment. They will also collaborate with the clinical team to support patient flow and maintain accurate patient records.

Requirements

Candidates should have previous experience in high-touch hospitality, wellness, or private healthcare environments. Strong verbal, written, and digital communication skills are required, along with a professional demeanor and the ability to handle fast-paced situations.

Listed skills

• Customer service · Preferred
• Appointment Scheduling · Preferred
• Problem solving · Preferred
• interpersonal skills · Preferred
• Attention to detail · Preferred
• Communication · Preferred
• Data entry · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer service
• Hospitality
• Communication
• Appointment scheduling
• Data entry
• Patient relations
• Professionalism
• Empathy
• Discretion
• Problem solving
• Interpersonal skills
• Attention to detail
• Patient Flow
• Data Entry
• Telephone Skills
• Proactivity

Job areas

• Healthcare
• Customer Service & Support
• Hospitality
• Administrative
• Director of Patient Experience
• Receptionist
• Receptionists (general)
• Receptionists and Information Clerks