Operations Administrative Support Clerk

Location: Calgary, AB (on-site) Hours of Work: Monday to Friday 8:00 am – 4:30 pm Company Overview Since 1996, Mustang Freightways Ltd has established itself as a trusted regional carrier, renowned for delivering exceptional service across multiple locations. Specializing in general freight transportation, including Less Than Truckload (LTL) and full truckload services, we are committed to efficiency and reliability in the freight industry. Job Overview We are seeking an energetic and detail-oriented Operations Administrative Support Clerk to join our team. In this vital role, you will provide essential administrative assistance to ensure smooth daily operations within our freight services. Your organizational skills and proactive approach will help maintain accurate records, support customer interactions, and streamline office functions, contributing directly to our reputation for outstanding service. Role Summary The Operations Administrative Support Clerk provides administrative and operational support to the Calgary terminal and other departments as required. This position is responsible for a variety of data entry, billing support, reporting, and operational tasks, while also providing backup coverage for Alberta pick-up coordination. The successful candidate will be organized, detail-oriented, adaptable, and comfortable managing multiple priorities in a fast-paced transportation environment. Key Responsibilities • Process and manage chargebacks, ensuring information is entered accurately and supporting documentation is maintained. • Assist with the review, processing, and administration of Fleet invoices. • Complete and maintain Calgary piecemeal reporting. • Enter Weights & Measures (W&M’s) accurately and in a timely manner. • Provide backup coverage for Alberta pick-ups, including: • Monitoring and managing the Alberta pick-up email. • Coordinating and responding to pick-up requests as required. • Assisting with operational emails and phone inquiries related to Alberta pick-ups. • Completing or assisting with applicable Calgary and Edmonton attempt reporting. • Communicating with terminal and operations personnel to ensure pick-up requests are addressed appropriately. • Maintain accurate records and documentation related to assigned administrative functions. • Assist other administrative and operational departments during periods of increased workload or employee absence. • Other duties as assigned. Required Qualifications: • Strong attention to detail and commitment to accuracy. • Accurate data entry and typing skills. • Strong organizational and time-management skills. • Effective verbal and written communication skills. • Ability to prioritize multiple tasks and meet deadlines. • Ability to work independently as well as part of a team. • Adaptability and flexibility in responding to changing operational requirements. • Strong problem-solving skills. • Dependable and accountable. Join us to be part of a dynamic team dedicated to delivering legendary service! Your proactive attitude and organizational expertise will help us continue our tradition of excellence in freight transportation while supporting operational efficiency every step of the way. Benefits: * Casual dress * Dental care * Extended health care * Life insurance * On-site parking * Paid time off * Vision care Work Location: In person Mustang Freightways is an Equal Opportunity Employer We are committed to building a culture of inclusivity and accessibility by promoting and encouraging a welcoming, respectful, and diverse workforce. Monday to Friday 8:00am to 4:30pm

The Operations Administrative Support Clerk will manage daily data entry, billing, and invoicing tasks while maintaining organized filing systems for shipping documents. They will also provide professional customer support, handle front desk duties, and assist with bookkeeping and office supply management.

Candidates must have proven office experience with strong proficiency in Microsoft Office Suite and Google Workspace. Prior clerical experience in a logistics or freight environment and familiarity with bookkeeping software like QuickBooks are highly preferred.

• Casual dress • Dental care • Extended health care • Life insurance • On-site parking • Paid time off • Vision care

• Google WorkspacePreferred
• CommunicationPreferred
• Microsoft OfficePreferred
• Data entryPreferred
• BookkeepingPreferred

Identified from the job description. Confirm important requirements above.

• Data entry
• QuickBooks
• Microsoft Office
• Google Workspace
• Billing
• Invoicing
• Record-keeping
• Customer support
• Shipment tracking
• Bookkeeping
• Proofreading
• Office administration
• Multi-line phone systems
• Organizational skills
• Communication
• Report Writing
• Office Supply Management
• Multi-Line Phone Systems
• Administrative Support
• Operational Efficiency
• Energetic
• Less-Than-Truckload Shipping
• Record Keeping
• Professionalism
• Organizational Skills
• Time Off Management
• Shipping Documents
• Administrative Functions
• Microsoft Excel
• Customer Support
• Management
• Clerical Works
• Customer Service
• Computer Literacy
• Data Entry
• Optometry
• Truckload Shipping
• Microsoft Outlook
• Office Procedures
• Operations
• Telephone Skills
• QuickBooks (Accounting Software)
• Typing
• Filing
• Customer Inquiries
• Detail Oriented

• Administrative
• Logistics
• Transportation
• Customer Service & Support
• Finance & Accounting
• Administrative Support Clerk
• Administrative Clerk / Coordinator
• General Office Clerks
• Secretaries and Administrative Assistants, Except Legal, Medical, and Executive

Minimum experience

0+ years

Posting language

English

Working hours

40 hours per week