Unit Clerk II (Emergency Department)

**Overview** As part of the multi-disciplinary team the Unit Clerk is responsible for the facilitation of patient flow through the Emergency Department and acts as a liaison to staff, patients, their families and the public; the incumbent is professional, courteous and displays the values of the organization during all interactions while working collaboratively with the clinic and interdisciplinary staff. **Education** - Minimum Grade 12 or equivalent educational preparation. - Training related to office administration/office coordination. - Knowledge of medical terminology required. **Qualifications** - Demonstrated ability to work independently and as part of an interdisciplinary team in an extremely diverse, fast paced environment. - Proven innovation in problem solving skills and critical thinking. - Demonstrated interpersonal and conflict resolution skills. - Professional telephone etiquette is mandatory. - Expert in the use of Powerchart, ANSOS, ESM, SAP/SRM, Word and Excel. - Excellent written and verbal communication skills required. - Excellent computer and keyboarding skills. - Demonstrated embodiment of MGH core service standards and values as demonstrated through tact, diplomacy and discretion in matters that relate to patients, staff and hospital affairs. - Demonstrated ability to understand and follow written and verbal instructions. - Demonstrated ability to be receptive to instructions/direction. - Able to work independently as well as work in a team environment. - Excellent organization skills required. - Experience coordinating patient bookings appointments required. - Chart and file management. - Demonstrated ability to work closely with patients, to provide patient focused care. - Excellent work and attendance record required. - All employees of Michael Garron Hospital (MGH), a division of Toronto East Health Network (TEHN) [formerly Toronto East General Hospital (TEGH)] agree to work within the legislated practices of the Occupational Health and Safety Act of Ontario. - All employees of MGH are responsible to contribute to a transparent culture of patient and staff safety by adhering to and abiding by patient and staff safety policies and procedures set by MGH. - All employees are accountable for protecting the psychological health and safety of themselves and their co-workers through adherence to MGH's policies and practices.