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Job summary

The Receptionist is responsible for managing the front desk, handling telephone inquiries, and providing administrative support to various departments. They also monitor the tenant emergency call system and ensure a professional, welcoming environment for residents and visitors.

Job details

About Us At West Coast Seniors Housing Management, we see our communities as a family and we are equally committed to our residents and our staff. We provide an engaging work environment and treat each other with respect and dignity. We invest in the growth and development of our teams to actively participate in the creation of memories and moments that matter to our residents. About the Role The Receptionist reports to the General Manager and/or designate and is responsible for all aspects of reception and office procedures to promote a high standard of customer service and professionalism at the community. Responsibilities Include but not limited to:  Be an engaged collaborative team player, developing and maintaining professional relationships that support and strengthen the organizational culture and purpose.  Monitors and responds to the tenant emergency call system (24 hour “Emergency Responder”), while on duty.  Organizes and maintains all functions of the reception desk including light housekeeping duties.  Greets and communicates with all residents, visitors, staff, and volunteers in the community in a courteous and professional manner.  Answers and transfers all telephone calls in a pleasant, friendly, and helpful manner.  Takes appropriate messages when necessary.  Books appointments and meeting rooms for various managers.  Follows policies and procedures of the community.  When possible support other departments in an administrative capacity which could include scheduling.  Attends and participates in community and education programs.  Performs other related duties as required. Qualifications and Skills:  Grade 12 education or equivalent with recent, two (2) years related experience or an equivalent combination of education, training or experience.  First Aid with CPR as applicable.  Ability to plan, organize and prioritize with multiple critical timelines.  Ability to work independently and in cooperation with others.  Computer literate with intermediate to advanced Excel and Word.  Ability to demonstrate tact, diplomacy, empathy, patience and concern in providing quality services to residents with a focus on “Customer Service”.  Ability to read, write and speak English proficiently and understand verbal and written instructions.  All successful applicants must pass the vulnerable sector Criminal Record Check applicable to Provincial guidelines.  Must be in good health, physically able to perform repetitive tasks, lift, squat, bend, stand and walk as required to perform the duties of the position. ----------------------------------------

What you’ll do

The Receptionist is responsible for managing the front desk, handling telephone inquiries, and providing administrative support to various departments. They also monitor the tenant emergency call system and ensure a professional, welcoming environment for residents and visitors.

Requirements

Candidates must have a Grade 12 education or equivalent with at least two years of related experience. Proficiency in Microsoft Office, First Aid/CPR certification, and the ability to pass a vulnerable sector criminal record check are required.

Listed skills

• Time management · Preferred
• Customer service · Preferred
• First Aid · Preferred
• Problem solving · Preferred
• Organization · Preferred
• CPR · Preferred
• interpersonal skills · Preferred
• Microsoft Excel · Preferred
• Communication · Preferred
• Office Administration · Preferred
• Microsoft Word · Preferred
• scheduling · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer Service
• Reception
• Office Administration
• Telephone Etiquette
• Scheduling
• Emergency Response
• Microsoft Excel
• Microsoft Word
• Communication
• Interpersonal Skills
• First Aid
• CPR
• Organization
• Time Management
• Problem Solving
• Professionalism
• Management
• English Language
• Prioritization
• Patience
• Computer Literacy
• Cooperation
• Empathy
• Cardiopulmonary Resuscitation (CPR)
• Housekeeping
• Tactfulness
• Diplomacy
• Office Procedures
• Certified First Responder (CFR)

Job areas

• Administrative
• Customer Service & Support
• Healthcare
• Social Services
• Receptionist
• Receptionists (general)
• Receptionists and Information Clerks