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Job summary

The role involves tracing freight, managing exception reports, and coordinating with customers regarding delivery issues, shortages, and rerouting. You will also be responsible for answering emails promptly and handling inquiries from terminals and clients.

Job details

Company Description Manitoulin Transport has the most extensive transportation network in North America, making it easy to provide dependable on-time delivery and faster transit times. Sustained by its over 65 years experience, Manitoulin developed the transportation knowledge that is relied on and trusted by clients in various industries. Job Description • Tracing of freight, which includes looking for missing freight, looking up PODs and B/L'S, finding out when a shipment was delivered, etc. • Exception reports for customers with dropped trailers – reporting to the shipper the next day by 0900 • Interline exception reports for all partner carriers’ US & Canadian, both northbound and southbound • Requests by customers and terminals via phone calls or emails • Gathering information on shortages, no pros, no goods, etc, and finding common issues to report to the Supervisor. • Calling the customer with exceptions to verify possible damages, shortages, re-routing, and various other duties as requested by the customer regarding delivery problems. • Obtaining return authorizations from customers or authorizations to reroute or re-deliver as required. Obtaining phone numbers, confirming terms, etc. • Camera checks for missing freight • Answering emails within 45 minutes • Dealing with upset customers Hours -7 AM to 3:30 pm daily Qualifications Qualifications • Pleasant mannerism is required • Well organized • Ability to work unsupervised • Knowledge of computers and typing skills are essential • Excellent data entry and listening/communicating skills • Knowledge of dangerous goods transportation • Ability to prioritize and multitask • Ability to handle stressful situations and keep calm • Team player • Excellent communication skills, both oral & written • Providing customers with excellent customer service and escalating issues Forklift experience is an asset Additional Information Competitive Wages starting at $21.80/hour, $22.89 at Three months and $25.26 at twelve months Comprehensive Benefits Program Profit-Sharing Opportunities Opportunities for growth and advancement Compensation: CAD 21.80 - CAD 25.26 - hourly

What you’ll do

The role involves tracing freight, managing exception reports, and coordinating with customers regarding delivery issues, shortages, and rerouting. You will also be responsible for answering emails promptly and handling inquiries from terminals and clients.

Requirements

Candidates must possess strong organizational, communication, and data entry skills with the ability to work independently in a fast-paced environment. Knowledge of dangerous goods transportation is required, and forklift experience is considered an asset.

Benefits

• Comprehensive Benefits Program • Profit-Sharing Opportunities • Opportunities for growth and advancement

Listed skills

• Customer service · Preferred
• Problem solving · Preferred
• Organization · Preferred
• Forklift operation · Preferred
• Multitasking · Preferred
• Data entry · Preferred
• Communication Skills · Preferred
• Conflict Resolution · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Data entry
• Customer service
• Communication skills
• Multitasking
• Problem solving
• Computer literacy
• Typing
• Dangerous goods transportation
• Conflict resolution
• Organization
• Listening skills
• Forklift operation
• Dangerous Goods/Hazmat Transport
• Information Gathering
• Exception Reporting
• Customer Service
• Communication
• Data Entry
• Packaging And Labeling
• Forklift Truck
• Telephone Skills
• Prioritization

Job areas

• Logistics
• Transportation
• Administrative
• Customer Service & Support
• Office Administrator
• Office Manager (General)
• Office Supervisors
• First-Line Supervisors of Office and Administrative Support Workers