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Job summary

The Medical Office Assistant will perform administrative duties such as scheduling and patient communication while managing laboratory specimen preparation and instrument sterilization. They will also coordinate patient flow, assist with exam room preparation, and operate specialized medical equipment like the UVB machine.

Job details

Entity: WELL Health Clinic Network Inc. Position: MEDICAL OFFICE ASSISTANT Job Class: Full Time/Permanent – 40 hours a week (Mon-Fri) Location: WELL Health – DERM Lab Hourly Rate: $21.00 - $23.00 CAD per hour About Us: We are a vibrant medical and cosmetic dermatology clinic with 4 physicians, located in the heart of Lonsdale. You will be working to support our dermatologists in delivering excellent patient care. Our team-based environment values motivated self-starters who can provide exceptional customer service to our patients. Join us in our dynamic and collaborative environment and contribute to the well-being of our valued patients. If you meet the requirements and share our dedication to providing top of the line care, we'd love to hear from you! What you will be doing: * Administrative duties - answer a high volume of phone calls and emails, greet patients in a helpful, respectful, and efficient manner, schedule appointments, manage referrals and results, and handle private payments. * Lab duties - prepare laboratory specimens (biopsies) for send out, dispose of ssssssssssscontaminated supplies, sterilize medical instruments (autoclave). * Patient care duties – Coordinate patient care through the clinic, check in, prep, and escort patients to exam rooms, prepare exam rooms, answer questions, provide post-appointment advice, run the UVB machine, monitor the waiting room and manage the flow. * General duties – Keep patient information confidential and secure at all times. Perform all other related clinical, administrative tasks or special tasks as required by clinic management. You Have: * High school diploma or the equivalent * Experience as an MOA or a MOA program certification is preferred * Work experience in a medical specialists’ office is an asset * Work experience in medical aesthetics is an asset * Exceptional customer service skills * Strong verbal and written English communication skills * Attention to detail and the ability to plan, organize, and prioritize work * Ability to work independently as well as with a team * Ability to analyze, problem-solve, and investigate problems * Open, positive, and accountable * Ability to work 5 days a week (Monday – Friday) * Experience with an EMR system (Accuro) is an asset Work Location: In person The salary for this position falls within a defined range and will be determined based on several factors, including the candidate’s experience, qualifications, skills, and the needs of the organization. At WELL, we are committed to fair and equitable compensation and aim to provide a competitive salary that reflects the value and expertise of the successful candidate. WELL is committed to fostering a diverse, inclusive, and accessible workplace. We welcome and celebrate the diversity of applicants and team members across ability, race, gender identity, sexual orientation, and lived experience. We strive to create an environment where differences are valued and contribute to our collective success – this is the WELL Way. WELL has been independently certified as a Great Place to Work® by the Great Place to Work Institute® Canada. This recognition reflects our commitment to building a workplace culture rooted in trust, inclusivity, and employee well-being. It also aligns with our Healthy Place to Work pillar and the priorities outlined in our annual Sustainability Impact Report [https://well.company/sustainability-impact-report/#esg-heart]. Want Read more about us: https://stories.well.company/ [https://stories.well.company/]

What you’ll do

The Medical Office Assistant will perform administrative duties such as scheduling and patient communication while managing laboratory specimen preparation and instrument sterilization. They will also coordinate patient flow, assist with exam room preparation, and operate specialized medical equipment like the UVB machine.

Requirements

Candidates must have a high school diploma or equivalent, with preference given to those holding an MOA certification or having experience in a medical specialist office. Strong English communication skills, attention to detail, and the ability to work effectively in a team-based environment are required.

Listed skills

• Customer service · Preferred
• Teamwork · Preferred
• Problem solving · Preferred
• Administrative Support · Preferred
• Attention to detail · Preferred
• Communication · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Administrative support
• Patient scheduling
• Customer service
• Laboratory specimen preparation
• Sterilization
• Autoclave operation
• Patient intake
• EMR system
• Accuro
• Communication
• Attention to detail
• Problem-solving
• Teamwork
• Confidentiality
• UVB machine operation
• Prioritization
• Detail Oriented
• Customer Service
• Administrative Functions
• Care Coordination
• Written English
• Biopsies
• Autoclaves
• Setting Appointments
• Electronic Medical Record
• Medical Office Procedures
• Dermatology
• Aesthetic Medicine
• Cosmetic Dermatology
• Clinic Management Systems

Job areas

• Healthcare
• Administrative
• Customer Service & Support
• Medical Office Assistant
• Registrar / Patient Service Representative
• Health Care Assistants
• Patient Representatives
• Health Technologists and Technicians, All Other