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Job summary

The Administrative Assistant provides customer service and administrative support for the Continuing Education and Annual Reporting Programs. Responsibilities include triaging inquiries, tracking program metrics, and assisting with continuous improvement tasks.

Job details

Engineers and Geoscientists British Columbia is currently searching for an Administrative Assistant, Professional Practice to join our team in Burnaby on a contract until the end of June 2027. The Administrative Assistant, Professional Practice is responsible for providing customer service and administrative support for the Continuing Education and Annual Reporting Programs. Responsibilities include triaging incoming inquiries and complaints related to the programs, providing answers to frequently asked questions, assisting registrants to complete their requirements, tracking program metrics, and assisting with continuous improvement tasks. Our organization - one of BC's Top Employers – offers a competitive salary, comprehensive and generous benefits, an inclusive culture, and a hybrid work environment. Full details on our compensation and benefits value offering can be found below. WHAT YOU WILL BE DOING Intaking and responding to staff and registrant emails and phone calls about the CE Program and Annual Reporting, and escalating when necessary. Assisting in developing and revising presentations, guidance documents, and web content for the CE and AR Programs under direction of Competency Program Coordinator. Assisting Competency Program Coordinator in tracking and reviewing metrics for CE and AR Programs, including compliance metrics. Executing and escalating CE Program exemption and late fee waiver requests, including reviewing, responding to, and tracking applications and requests. Assisting Competency Program Coordinator in completing continuous improvement projects for the CE and AR Programs. Other duties as assigned by direct leader and, as appropriate, members of the departmental leadership team. WHAT YOU BRING TO THE TABLE 2-5 years of administrative experience in an office environment. Diploma or further education in administration is preferred. 1-2 years of experience in preparing meeting minutes. Computer and word processing skills, including proficiency in core Microsoft Office programs. Exceptional customer service and written/verbal communication skills. Efficient time management and multi-tasking abilities. WHAT'S IN IT FOR YOU Each member of our team contributes to public safety in BC and helps us deliver on our vision of "modern regulation for a resilient world." We serve the public as an inclusive, progressive, and future-focused regulator. Our Strategic Plan also places priority on our role to advance climate action, foster equity, diversity and inclusion, and move towards reconciliation with Indigenous peoples. At Engineers and Geoscientists BC, we are committed to demonstrating our values of collaboration, excellence, integrity, and innovation. This role offers a competitive compensation and benefits program including an annual salary within our hiring range of $55,500 to $62,000 (pro-rated based on the length of contract). For full-time contract employees on this length of contract, we offer: 8% additional pay in lieu of benefits. 10 vacation days per annum (pro-rated based on the length of contract). A flex day program offering additional paid days off (usually alternating Fridays) as a result of a compressed work week. A hybrid work model with an assigned schedule confirming days worked remotely and days worked in-office. This role will be required to work in-office a minimum of 2 days per week during regular business operations. The required tools, equipment, and technology for employees to work remotely are provided. Free parking at the office, or a transit reimbursement offered to employees who take transit to work; we are centrally located near bus and Skytrain stops. WHO WE ARE Engineers and Geoscientists BC is proud to be recognized as one of BC's Top Employers. Engineers and Geoscientists British Columbia is the business name of the Association of Professional Engineers and Geoscientists of the Province of British Columbia. We regulate and govern these professions under the authority of the Professional Governance Act. We are charged with protecting the public interest by setting and maintaining high academic, experience, and professional practice standards for over 40,000 registrants. Individuals licensed by Engineers and Geoscientists BC are the only persons permitted by law to undertake and assume responsibility for engineering and geoscience projects in BC. We are a not-for-profit organization governed by a board of elected registrants, licensees, and government appointees. The board is accountable to the public through the Ministry of Post-Secondary Education and Future Skills under the Office of the Superintendent of Professional Governance, for both the governance and management of the organization. To learn more about our work please visit us at https://www.egbc.ca.

What you’ll do

The Administrative Assistant provides customer service and administrative support for the Continuing Education and Annual Reporting Programs. Responsibilities include triaging inquiries, tracking program metrics, and assisting with continuous improvement tasks.

Requirements

Candidates should have 2-5 years of administrative experience and proficiency in Microsoft Office programs. A diploma or further education in administration is preferred, along with experience in preparing meeting minutes.

Benefits

• 8% additional pay in lieu of benefits • 10 vacation days per annum • Flex day program • Hybrid work model • Free parking • Transit reimbursement

Listed skills

• Time management · Preferred
• Customer service · Preferred
• document preparation · Preferred
• written communication · Preferred
• Administrative Support · Preferred
• Multi-Tasking · Preferred
• Microsoft Office · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer service
• Administrative support
• Data tracking
• Meeting minutes
• Microsoft Office
• Written communication
• Verbal communication
• Time management
• Multi-tasking
• Document preparation
• Compliance tracking
• Presentations
• Management
• Governance
• Leadership
• Innovation
• Continuous Improvement Process
• Resilience
• Customer Service
• Time Management
• Strategic Planning
• Administrative Support
• Administrative Functions
• Verbal Communication Skills
• Multitasking
• Business Operations
• Reconciliation
• Taking Meeting Minutes
• Word Processing

Job areas

• Administrative
• Customer Service & Support
• Government & Public Sector
• Management & Leadership
• Contracts Professional
• Office / Administrative Assistant (General)
• Administrative and Executive Secretaries
• Secretaries and Administrative Assistants, Except Legal, Medical, and Executive