Client Care Coordinator (Part-Time) August Aesthetica | Thornhill, ON | www.augustaesthetica.com

About August Aesthetica

August Aesthetica is a boutique aesthetics clinic dedicated to refined, natural-looking results and exceptional client care. We are seeking a warm, organized, and detail-oriented Client Experience Coordinator to help create a seamless experience for every client who walks through our doors.

This is a part-time role (20–30 hours per week) ideal for someone who thrives in a client-facing environment, enjoys organization and problem-solving, and is passionate about delivering exceptional service. This is more than a traditional reception role. You will play an important part in shaping the client experience and supporting the day-to-day operations of our growing clinic.

Position Overview

The Client Care Coordinator plays a key role in supporting the day-to-day operations of the clinic while delivering exceptional customer service. This position is responsible for managing client communications, appointment scheduling, administrative coordination, and supporting the clinical team to ensure a seamless client experience.

As the face of August Aesthetica, you will help foster meaningful relationships with clients while maintaining the professionalism, warmth, and attention to detail our clinic is known for.

Key Responsibilities

Client Experience & Communication Manage inbound client communications through email, phone, website inquiries, text messages, and social media DMs Respond to booking, pricing, treatment, and skincare inquiries using established clinic guidelines Provide a warm, professional, and personalized experience for every client interaction Follow up with clients regarding appointments, consultations, treatment plans, and post-treatment care as directed Escalate clinical questions or concerns to the appropriate practitioner

Scheduling & Administrative Support Coordinate appointment bookings, confirmations, rescheduling, cancellations, and waitlists Manage practitioner schedules and optimize appointment flow Process client intake forms, consent forms, and documentation Maintain accurate client records within the clinic management system Assist with inventory organization, retail sales, and general administrative duties

Clinic Operations Open and close the clinic as required Ensure reception and client areas remain clean, organized, and welcoming Assist with treatment room turnover and preparation when needed Support practitioners with administrative and operational tasks throughout the day Help maintain clinic standards, policies, and procedures

Marketing & Social Media Support Assist with creating and posting social media content and stories Support promotional campaigns, events, model calls, and clinic initiatives Monitor and respond to general social media inquiries Help maintain consistency in the clinic's online presence and client communications

Qualifications

Required Exceptional written and verbal communication skills Strong organizational skills and attention to detail Professional, polished, and client-focused demeanor Comfortable learning and using digital systems and technology Ability to multitask and adapt in a fast-paced environment Strong problem-solving skills and initiative Ability to work independently while also supporting a collaborative team

Preferred Previous experience in customer service, reception, hospitality, healthcare, medical aesthetics, wellness, or luxury service environments Experience with booking software, EMRs, or CRM systems Knowledge of skincare, cosmetic treatments, or the aesthetics industry Experience managing social media or client communications

The ideal candidate is:

Warm, personable, and genuinely enjoys helping people Organized and highly detail-oriented Professional and reliable Adaptable and proactive Comfortable working with technology and digital systems Able to maintain confidentiality and professionalism at all times Passionate about delivering an exceptional client experience

Availability

This is a part-time position with approximately 20-30 hours per week. Additional hours may be available as we increase clinic operating hours. Additionally, availability may be required during promotional events, clinic launches, and special projects.

Compensation & Perks

Competitive hourly compensation Employee discounts on treatments and skincare products Ongoing training and professional development Opportunity to grow within a growing medical aesthetics practice Positive, supportive, and collaborative work environment

To Apply

Please send your resume and a brief introduction outlining why you'd be a great fit for the role to: info@augustaesthetica.com.

We thank all applicants for their interest; however, only those selected for an interview will be contacted.