About Us Prima Decorative Hardware Inc. is a Canadian business specializing in decorative hardware, floor registers, air return grilles, vent covers, door hardware, cabinet hardware, and related home improvement products. We serve customers across Canada and the United States through our online store and marketplace platforms. We are looking for a reliable and organized Office Administrator to support our daily office operations, customer service, order processing, and administrative functions. Job Responsibilities The Office Administrator will be responsible for: Answering phone calls and responding to customer inquiries professionally Replying to emails and online messages in a timely manner Processing customer orders and updating order information Making and printing labels for packets to be shipped Order processing, pasting labels on packets, and staging them for couriers, preparing and printing labels for packets to be shipped Preparing invoices, packing slips, and basic order documents Coordinating with shipping carriers such as UPS, FedEx, DHL, Canada Post, and other couriers. Tracking shipments and assisting customers with delivery updates Handling returns, exchanges, and customer follow-ups Maintaining office records, files, and product information Updating product listings, pricing, and inventory when required Assisting with Shopify, Amazon, Walmart, and other online marketplace tasks Supporting day-to-day office and administrative duties Communicating professionally with suppliers, customers, and internal team members Keeping the office organized and ensuring tasks are completed on time Requirements The ideal candidate should have: Good communication skills in English (written and spoken) Strong computer skills and the ability to learn new software quickly Basic knowledge of Microsoft Office, Google Workspace, email, and online systems Good typing and data entry skills with attention to detail Ability to multitask, prioritize, and stay organized in a fast-paced environment Professional phone and email etiquette Willingness to learn about our products and business operations Customer service experience is considered an asset Experience with Shopify, Amazon, or e-commerce platforms is an asset, but not required Key Skills Office administration and organization Customer service and communication Order processing and e-commerce support Data entry and record keeping Shipping coordination (UPS, FedEx, DHL, Canada Post) Problem-solving and time management Work Schedule Monday to Friday — Day Shift 10.00 am to 4.00 pm Flexible hours may be available depending on business needs How to Apply Interested candidates are invited to apply by sending their resume to: Email: primadecorativehardware@gmail.com Subject Line: Office Administrator Application Please include your availability and any relevant experience in office, customer service, or e-commerce. Work Location: In person