Position: Student Experience Leader

Company: ILAC (International Language Academy of Canada)

Location: Vancouver

Reports to: Student Experience Manager

Vacancy: This posting is for an existing vacancy.

Student Experience Leader

The Company

ILAC Education Group is an industry leader with a mission to change lives through education and create opportunities for international students to achieve their dreams.   

For over 28 years, ILAC has offered thousands of international students an immersive learning experience with award-winning English language programs, cultural diversity, exceptional customer service and beautiful campuses in Toronto and Vancouver.   

ILAC offerings include high school, in-person and online language training, summer camps, pathways to higher education in Canada and the US, study & work programs, language testing centres, and student housing. 

Overview of the Role & Team

The Student Experience Leader supports both Student Experience Coordinator and Student Experience Manager in executing the Orientations, Welcome Fairs, Events, and Activities for ILAC Group students, as well as performs other tasks related to the department.

This is a part-time position with some weekends and evening shifts based on weekly needs.

Responsibilities and Duties

• Assists in the execution of the Orientation sessions (online and on-site).
• Greets and provide information to Students during the Welcome fairs (events for new students).
• Supports with the execution of the Welcome Fairs and other events.
• Communicates core values and academic expectations to students.
• Assisting prepping materials for events and activities.
• Address students’ questions and concerns online and on-site when needed.
• Provides detailed reports to the SE Manager and SE Coordinators.
• Supports SE Coordinators with Events and Activities when needed.
• Supports with emails when necessary.
• Supports with hosting and presentation when necessary.
• Reports news and observations to SE Coordinators.
• Helps maintain a clean and welcoming environment
• Helps keep track of how many guests are seen throughout the day
• Hands out ILAC swags and prizes.
• Ensures cleanliness andadheresto control and security policies.
• Supports with activities related to Events to all ILAC Group.
• Assists in the execution of the ILAC Community online and on campus.
• Perform walking tours.
• Take pictures and videos of activities and events.
• Supervise YA students when necessary.
• Required to serve as an Emergency Warden and activelyparticipatein workplace health and safety initiatives, including but not limited to receiving training and successfully administering ILAC's emergency management, critical incident and health and safety plan

Requirements

• Fluent in English (verbal and written) and another language is a strong asset.
• 1+ years of experience in customer service.Preferablywith students.
• An understanding of our product(s).
• Comfortable with presentations to a large audience (online and onsite).
• Fantastic communication skills and ability to support students of all ages and English levels.
• A creative spirit and a sense of humor are highly desirable.
• Genuinely friendly and loves to help people.
• Basic computer knowledge.
• Proactive,detail-oriented,organized,empathetic,positive,team-player, andself-motivated.
• Willing to work evenings and weekends.

Apply Now! We are accepting applications immediately!

All candidates must be eligible to work in Canada.

We thank all candidates who are interested in applying for the position, kindly note, only shortlisted candidates will be contacted.

#ILACH