Why We’re More Than Trailers For 45 years, Southland Trailers has been building more than trailers — we’ve been building a company where people come first. Today, we’re one of Canada’s largest trailer manufacturers with roughly 600 team members and a simple operating philosophy: people first, processes second, products third. We believe in hard work, open communication, a positive attitude, continuous improvement, and leading with humility and respect. Using LEAN manufacturing and modern technology, we design and build high-quality trailers while constantly finding better ways to work. At Southland, you’ll find a collaborative, hands-on environment where ideas are welcomed, initiative is valued, and your work makes a real impact. If you’re driven, curious, and want to grow with a company that’s going places — you’ll fit right in. The Mission of This Role Be the dealer's trusted point of contact — deliver accurate orders, fast answers, and proactive communication so dealers across North America experience Southland as the easiest manufacturer they work with. What Winning Looks Like We don't do vague job descriptions. Here's the actual scoreboard you'll be measured on — the same one we'll review together every quarter: Dealer relationships: inquiries answered within service levels, issues resolved on time, escalations kept rare. Order accuracy: 98%+ accuracy, minimal corrections or rework. Speed: 95%+ of orders processed within established turnaround times. Team play: internal departments give you positive feedback, and you pick up slack during peak season without being asked. If seeing your targets in a job posting excites you rather than scares you, keep reading. What You'll Actually Do Enter, update, and manage dealer orders from receipt through completion in our ERP system. Respond to dealer calls and emails — pricing, options, order status, programs — with answers, not runarounds. Own dealer issues start to finish: research, resolve, follow up, close the loop. Build real product knowledge — trailers, options, pricing, dealer programs — so dealers trust your answers. Work shoulder-to-shoulder with production, sales, and shipping to keep the customer experience seamless. This Role Is For You If… You take ownership. When something lands on your desk, it's handled — no one has to chase you. You're organized under pressure. Multiple priorities, ringing phones, tight deadlines — you keep the details straight. You stay calm when a dealer is frustrated, and you focus on the fix, not the friction. You like a fast-paced environment where priorities shift and you adjust without drama. You want your work measured, because you know you'll clear the bar. This Role Is NOT For You If… You need someone to hand you a task list every morning. "Close enough" is good enough — order accuracy is the job, not a nice-to-have. You'd rather explain why something can't be done than figure out how it can. Difficult conversations rattle you for the rest of the day. Why You’ll Love Working Here At Southland Trailers, we build big things — and we back the people who build them. • Strong Pay with regular performance reviews — because effort should be rewarded • Real Growth — training, development, and advancement opportunities that actually lead somewhere • Compressed Workweek — for better work life balance • A Culture That Has Fun — Social Club events like wing nights, hockey games, family events, BBQs, bowling, and more • Benefits That Matter — comprehensive coverage for you and your family • RRSP Matching — future you will thank you • Hot Food On Site — fresh breakfast, lunch, and snacks in our in-house cafeterias • Stable, Growing Company — 45+ years in business and still expanding • Certified Living Wage Employer and named one of HRDC’s Best Places to Work (2024-2026) How to Apply Think you’ve got what it takes? Send us your resume. We read every application, but we prioritize people who show attention to detail — because that's the job. Here's how to stand out: Send your resume In place of a cover letter, answer this in 5 sentences or less: "Tell us about a time you turned a frustrated customer into a loyal one." Applications that follow all steps go to the top of the pile. That's not a trick — it's the first test of the job. We thank all applicants for their interest; however, only those selected for an interview will be contacted. By applying, you consent to Southland Trailers contacting you via the phone number and email address provided. Southland Trailers is an equal opportunity employer. We are committed to building an inclusive and accessible workplace. Accommodations are available throughout the recruitment process upon request.