Are you looking to join one of Greater Toronto’s Top 2026 Employers?

The Ontario Medical Association (OMA) advocates for and supports doctors, seeking to strengthen their leadership role in caring for patients. We continually seek to be the trusted voice in transforming Ontario’s health-care system by courageously pursuing best practices, new ideas, solutions, and opportunities to improve.

Job Summary

This position provides administrative and service support to OMA Insurance and members.

Member Services Support

How you will make a difference

Setting up member records and ensuring profiles are updated with accurate information by confirming change requests with members and business partners Creating, updating, and assigning cases and leads to appropriate OMA Insurance teams for handling Monitoring email inboxes and queues for inquiries, referrals, and sales or consultation requests from members and business partners, ensuring proper handling and distribution Responding to member inquiries, requests and providing support as needed

Administrative Support

Providing and following up with third-party insured members on notification reminders to assist in coverage retention Informing the sales team of any third-party changes affecting in-force coverage Checking and handling inbound and outbound mail, and triaging correspondence to applicable internal and external parties Managing and distributing reports vendor commission statements to the applicable teams Maintaining and tracking and ordering office supplies, along with providing any additional administrative support as needed

Service Quality And Member Engagement

Adhering to agreed-upon OMA Service Level Agreements and ensuring information accuracy based on member service requests using proper activity settings Presenting as a good brand ambassador of the OMA who displays professionalism, courteousness, patience, and understanding when dealing with our members

Requirements That Are Important To Us

Community College Diploma in Business Administration, Office Administration, or an equivalent combination of education and experience Two to three years of administrative and customer service experience, demonstrating proficiency in office administration practices, systems, and customer interactions Knowledge and understanding of the insurance industry Working knowledge of Salesforce CRM Associate Customer Service (ACS) or Life Office Management Association (LOMA) designation is considered an asset Demonstrated ability to perform customer service and administrative duties within an insurance environment Strong organization, communication, time management and interpersonal skills Proficiency with Microsoft Office Suite (Outlook, Word, Excel, and Teams) Ability to work independently while also contributing effectively as part of a team Ability to maintain confidentiality and handle sensitive customer information with discretion

The OMA has moved to a permanent hybrid work environment. As such, the individual in this position will be required to work a minimum number of days in our Toronto office.

What do we have to offer you?

A work environment whose values are to be respectful, bold, responsive, and transparent in our work and our behaviours A fantastic opportunity to grow with the team and help shape the strategic direction of the OMA, its members and the health-care system An organization that is committed to the equity, diversity and inclusion principles of humility, accountability, collaboration, courage and integrity A commitment to growth and development through paid professional development and continuous in-house learning A friendly and flexible hybrid work environment Competitive total rewards package including a hiring salary range of $46,095 - $48,975 plus pension plan and a bonus program Exceptional group benefits package, including a spending account and a robust wellness program An organization that has been recognized as a Greater Toronto’s Top Employers for six consecutive years.

As a condition of employment, OMA conducts background checks and reference checks for all open positions.

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We're excited to share this opportunity, which is for an existing vacancy on our team. Kindly be advised that our recruitment process does not involve the use of Artificial Intelligence.

The Ontario Medical Association is strongly committed to diversity within its community and welcomes applications from racialized persons/persons of colour, women, Indigenous People of North America, persons with disabilities, LGBTQ2S+ persons, and others who may contribute to the further diversification of ideas. In accordance with the AODA Act, accommodation will be provided throughout the recruitment process to applicants with disabilities.