Your role as Clinical Care Specialist Reporting to the Clinic Manager, Hugo Laflamme, the Clinical Specialist is responsible for overseeing the smooth running of the clinic, managing maintenance services for the clinic facilities and ensuring exceptional customer service for all patients.

What you'll be doing

Patient Management: Be an ambassador for the employee experience by providing a high level of customer service. Promoting a friendly and empathetic atmosphere for patients. Ensure that patient concerns and questions, both virtual and On-Site clinic, are addressed in a timely manner Manage the On-Site clinic's patient care plan. Navigation for public and private Schedule follow-up appointments Schedule On-Site clinic appointments Optimize and manage On-Site clinic appointment schedule to maximize availability Collaborate with clinic manager to respond to clinic-related complaints Orders and inventory Managing the clinic's general equipment and materials Ordering Expiration dates Receiving Troubleshooting Weekly management of laboratory equipment and inventory Maintain loss reports (expired items, etc.) Obtain clinic manager's approval for all other expenses to meet clinical budget Ensure supply of snacks and coffee for patients and staff Other related tasks Scan and download paper files received at the clinic Respond to multiple requests received in the clinic's e-mail box Attend team meetings 1x per month Keep up to date on all changes related to the virtual platform and the Dialogue organization Complete all training required to work in the clinic (BLS etc.) Update training material for clinical specialists (Notion page etc.) Train new care coordinators on the replacement team. Suggest improvements and participates in the implementation of these improvements for On-Site clinics We'd love to hear from you if you have Previous experience working in a medical clinic, ideally a family practice or walk-in clinic (minimum 2 years). Collaborative and team-oriented Experience at one of our on-site clinics: A plus Exceptional customer service skills and the ability to consistently produce positive interactions with patients, responding to patient questions and concerns in a professional manner. Excellent telephone and face-to-face communication skills, with a friendly and empathetic personality. Highly organized, detail-oriented with strong interpersonal skills. Excellent oral and written communication skills. Good stress management Proficient in MS Office or Google OfficeSuite, with the ability to become proficient with other productivity tools and Dialogue’s Electronic Medical Record System. Please note that as we serve customers across Canada, bilingualism is an asset for this position. You may be required to communicate in French and English.

At Dialogue, your well-being is our priority Taking care of others also means taking care of our team! Depending on your role and employment status, you could have access to the following benefits: Access to the Dialogue app and virtual mental health support for you and your family Fully funded insurance, a health spending account, dental coverage, and fitness reimbursement 4 weeks vacation, 9 wellness days, and 1 volunteer day Hybrid work: 3 days/week in our Montreal or Toronto offices, excluding remote roles Incentive plans, referral bonuses & RRSP matching Learning via Coursera, external training budget & mentorship Optional parental leave top-up