Manager in Training - Front Desk
Top Benefits
About the role
HI Lake Louise Alpine Centre
We offer more than just a job, we offer an experience and memories that will last a lifetime! Aside from the subsidized housing (including FREE wifi), tons of fun activities, a relaxed working environment, we also offer a free HI membership and access to tons of activities and rental equipment! Did we mention the free stays at the HI Hostels and ACC huts? Whether it’s the beautiful scenery or the magic of the Lake itself, the mountains are calling. Come experience this chapter with us.
What's in it for you
-
The best value on staff accommodation: $12.00 for a private room or $7.00 for a shared room (subject to availability)
-
Have fun with a tight-knit group of colleagues on and off shift
-
All units are fully furnished
-
Free HI Memberships
-
Free stay at other HI properties and ACC huts
-
Fire Pit at our staff accommodation
-
Use of sauna and pool table, ping pong table at the hostel
-
Free WIFI
-
40% off in Bill Peyto’s Café
-
Free FAM trips
-
Commission
-
A laid-back, casual work environment that is a lot less stuffy than working in a hotel.
-
Employee & Family Assistance Program
What you will doing as a Front Desk MIT
- Greet guests upon arrival and handle check-in/check-out processes efficiently.
- Provide detailed information about hostel amenities, local attractions, and transportation options
- Address guest inquiries, complaints, and requests professionally and promptly.
- Handle room bookings via online reservation systems, emails, and phone calls.
- Maintain accurate guest records and registration details.
- Ensure the front desk area remains tidy and well-stocked with brochures and supplies.
- Coordinate with housekeeping to manage room availability and cleanliness.
- Report maintenance issues to the appropriate team for prompt resolution.
- Organize and promote hostel events, tours, and activities to foster guest engagement.
- Assist in creating a friendly, inclusive atmosphere for all guests.
- Handle emergencies calmly and efficiently, contacting the necessary authorities if required
- Work audit shifts as needed.
You will lead by example at the Front Desk and support the efficient daily operations of the front desk by modelling our high standards in customer service, risk management and hostel operations.
What we look for
- Cash management and reconciliation experience preferred
- Previous customer service experience, preferably in the tourism or hospitality industries
- Ability to work independently and to be a reliable team member with good communication skills.
- A problem solver, skilled in time management and organization techniques
- Experience using computers and office equipment – proficiency in MS Office, Word, Excel and Outlook systems
- Knowledge or interest in getting to know the local attractions, activities, etc.
- Ability to speak another language is an asset
Join our community
If everything you read above got you excited, you'll be a great fit for our team. Whether you're on a working holiday and this will be a short stop on a longer trip, or you're looking to stay connected to the hostel lifestyle by working among travellers, this is the kind of place for you.
Our team is made up of people from all over the world who are bound by our shared desire to discover new places. You recognize that what draws you to Lake Louise is what draws our guests here, and you're committed to working with a team of like-minded people to share the best of Lake Louise and the accessibility of travel with the world.
Whether this is just a short stop on your backpacking journey, or you are looking to join a community of folks committed to travel, there is a spot for you at HI where you can belong.
Check out what it's like to live and work here: www.hihostels.ca/workinlakelouise
Background Checks
As part of our standard hiring procedure, successful candidates will besubject to comprehensive background checks. These checks may include employmentverification, reference checks, educational qualifications verification, andcriminal record checks where applicable.
About HI
We love travelling. To us, travel isn’t just about going places, it’s also about meeting people, discovering cultures, eating new food and most of all, learning how people do things differently than we do back home.
We believe that through hostelling, we become more conscious about the world around us; and we can even make the world a better place. Our mission is to build a community of conscious travellers who share a greater understanding of people, places and cultures through our network of hostels and people.
About Hostelling International Canada
We speak different languages, but we're all in this together. Hostels were designed to lower the barriers to travel, because we believe travel fosters a deeper understanding of people, places, and the world around. It's our mission to promote a community of global citizens who have the wisdom and humanity to make the world a better place, and that's what makes hostels the first choice for experienced travelers.
In hostels, you're more likely to meet someone from the other side of the world than someone from your hometown. Our shared kitchens, dining rooms and lounges ensure plenty of opportunities to connect with other travelers, and with hostel events and programs ranging from casual outings to rich cultural activities we help you get to know the destination as we do, beyond what you'll find in guidebooks.
The best part is you don't have to travel far or study abroad to experience hostels for yourself. Our affordable hostels are located in converted mansions, reinvented lighthouses and historic buildings reclaimed in the spirit of discovery and community all across the country.
Hostelling International USA is a 501(c)(3) nonprofit membership organization founded in 1934 to promote international understanding of the world and its people through hostelling. HI USA, in cooperation with other national associations worldwide, belongs to Hostelling International. This global network offers thousands of hostels in nearly 80 countries.
Similar Jobs
Manager in Training - Front Desk
Top Benefits
About the role
HI Lake Louise Alpine Centre
We offer more than just a job, we offer an experience and memories that will last a lifetime! Aside from the subsidized housing (including FREE wifi), tons of fun activities, a relaxed working environment, we also offer a free HI membership and access to tons of activities and rental equipment! Did we mention the free stays at the HI Hostels and ACC huts? Whether it’s the beautiful scenery or the magic of the Lake itself, the mountains are calling. Come experience this chapter with us.
What's in it for you
-
The best value on staff accommodation: $12.00 for a private room or $7.00 for a shared room (subject to availability)
-
Have fun with a tight-knit group of colleagues on and off shift
-
All units are fully furnished
-
Free HI Memberships
-
Free stay at other HI properties and ACC huts
-
Fire Pit at our staff accommodation
-
Use of sauna and pool table, ping pong table at the hostel
-
Free WIFI
-
40% off in Bill Peyto’s Café
-
Free FAM trips
-
Commission
-
A laid-back, casual work environment that is a lot less stuffy than working in a hotel.
-
Employee & Family Assistance Program
What you will doing as a Front Desk MIT
- Greet guests upon arrival and handle check-in/check-out processes efficiently.
- Provide detailed information about hostel amenities, local attractions, and transportation options
- Address guest inquiries, complaints, and requests professionally and promptly.
- Handle room bookings via online reservation systems, emails, and phone calls.
- Maintain accurate guest records and registration details.
- Ensure the front desk area remains tidy and well-stocked with brochures and supplies.
- Coordinate with housekeeping to manage room availability and cleanliness.
- Report maintenance issues to the appropriate team for prompt resolution.
- Organize and promote hostel events, tours, and activities to foster guest engagement.
- Assist in creating a friendly, inclusive atmosphere for all guests.
- Handle emergencies calmly and efficiently, contacting the necessary authorities if required
- Work audit shifts as needed.
You will lead by example at the Front Desk and support the efficient daily operations of the front desk by modelling our high standards in customer service, risk management and hostel operations.
What we look for
- Cash management and reconciliation experience preferred
- Previous customer service experience, preferably in the tourism or hospitality industries
- Ability to work independently and to be a reliable team member with good communication skills.
- A problem solver, skilled in time management and organization techniques
- Experience using computers and office equipment – proficiency in MS Office, Word, Excel and Outlook systems
- Knowledge or interest in getting to know the local attractions, activities, etc.
- Ability to speak another language is an asset
Join our community
If everything you read above got you excited, you'll be a great fit for our team. Whether you're on a working holiday and this will be a short stop on a longer trip, or you're looking to stay connected to the hostel lifestyle by working among travellers, this is the kind of place for you.
Our team is made up of people from all over the world who are bound by our shared desire to discover new places. You recognize that what draws you to Lake Louise is what draws our guests here, and you're committed to working with a team of like-minded people to share the best of Lake Louise and the accessibility of travel with the world.
Whether this is just a short stop on your backpacking journey, or you are looking to join a community of folks committed to travel, there is a spot for you at HI where you can belong.
Check out what it's like to live and work here: www.hihostels.ca/workinlakelouise
Background Checks
As part of our standard hiring procedure, successful candidates will besubject to comprehensive background checks. These checks may include employmentverification, reference checks, educational qualifications verification, andcriminal record checks where applicable.
About HI
We love travelling. To us, travel isn’t just about going places, it’s also about meeting people, discovering cultures, eating new food and most of all, learning how people do things differently than we do back home.
We believe that through hostelling, we become more conscious about the world around us; and we can even make the world a better place. Our mission is to build a community of conscious travellers who share a greater understanding of people, places and cultures through our network of hostels and people.
About Hostelling International Canada
We speak different languages, but we're all in this together. Hostels were designed to lower the barriers to travel, because we believe travel fosters a deeper understanding of people, places, and the world around. It's our mission to promote a community of global citizens who have the wisdom and humanity to make the world a better place, and that's what makes hostels the first choice for experienced travelers.
In hostels, you're more likely to meet someone from the other side of the world than someone from your hometown. Our shared kitchens, dining rooms and lounges ensure plenty of opportunities to connect with other travelers, and with hostel events and programs ranging from casual outings to rich cultural activities we help you get to know the destination as we do, beyond what you'll find in guidebooks.
The best part is you don't have to travel far or study abroad to experience hostels for yourself. Our affordable hostels are located in converted mansions, reinvented lighthouses and historic buildings reclaimed in the spirit of discovery and community all across the country.
Hostelling International USA is a 501(c)(3) nonprofit membership organization founded in 1934 to promote international understanding of the world and its people through hostelling. HI USA, in cooperation with other national associations worldwide, belongs to Hostelling International. This global network offers thousands of hostels in nearly 80 countries.