Customer Information & Document Specialist

Permanent Appointment 

Regina Head Office

 

Job Summary:

Reviews incoming claim documents, assigns appropriate document codes and attaches them to the appropriate claim.  Maintains and updates customer information within the claims system. Maintains claim files in changing/updating codes to documents in the system as well as amalgamating and cancelling claims. 

 

Duties & Responsibilities:

1. Reviews incoming claim documents to determine if it belongs to an existing claim or if a new one is required.

    

2. Reviews incoming claim documents to assign appropriate document codes, and attaches them to the appropriate claim file.

    

3. Uses WCB systems to update customer claim information; actions online accounts, amalgamate claims and/or cancel duplicate claims with the direction of the Claim Owner. 

    

4. Communicates with customers to collect missing information in order to attach it to the correct claim file (eg. name, date of birth, claim number, etc.).

    

5. Participates in meetings, CPI initiatives and works with people and processes to continuously improve the customer experience.

    

6. Assists in supporting new employees in department processes and procedures.

 

 

Qualifications:

Successful completion of Grade Twelve (12) or equivalent.

 

Six (6) months successful experience demonstrating the ability to do the following:

• Customer service skills
• Computer skills including data input
• Attention to detail

 

Application Deadline: July 3, 2026

 

Applications:

It is the responsibility of the applicant to ensure that the application is received through the online application system prior to close. Each application must include a cover letter explaining how each qualification is met and an updated resume.

The Saskatchewan Workers' Compensation Board is committed to achieving a representative workforce. Members of designated groups (women, aboriginal people, people with disabilities and visible minorities) are encouraged to apply.

Workers’ compensation insurance is a provincial responsibility. Each Canadian province and territory has its own workers’ compensation legislation.

The Saskatchewan Workers’ Compensation Board (WCB) operates like an insurance company. We provide guaranteed benefits and programs to injured workers in industries covered by The Workers’ Compensation Act, 2013 and we protect registered employers from lawsuits when a workplace injury happens.

The Saskatchewan WCB was established in 1911 because of a historic compromise between Saskatchewan workers and employers. Under that compromise, workers injured on the job in covered industries do not have to pay for the benefits they receive or sue their employers to get them. Costs are paid entirely by Saskatchewan employers in covered industries. This is referred to as a no-fault insurance system, also referred to as the compensation system.

The WCB’s vision is to eliminate injuries and restore abilities. This is the fundamental driver of all that we do on behalf of our customers – the workers and employers of the province. The WCB is governed by The Workers’ Compensation Act, 2013.

The claims intake team sets up injury claims and assigns a claim number within the WCB system for all claims submitted to the WCB. The team comprises of claims intake representatives and customer and information document specialists. They add and maintain customer information within the WCB systems, apply the appropriate document codes to new mail and attach everything to the relevant claim file.