Service Call Centre Rep - NIGHTS
Top Benefits
About the role
Position Summary
Primary responsibility is to provide exceptional customer support and assistance to drivers and clients who require assistance or have service-related inquiries. Serve as the first point of contact, handling incoming calls, emails, and messages, and efficiently addressing issues such as breakdowns, maintenance requests, and scheduling changes. Role includes accurately documenting and prioritizing service requests, coordinating with field service teams and mechanics, and ensuring timely resolution.
Location: 490 Lucas Avenue, Winnipeg, Manitoba Schedule: Night shift 7:00pm – 7:00am, 4 nights on / 4 nights off
What You Will Do
Provide Customer Service to drivers and operations staff located all over Canada Keep records of all conversations in database, enter the result of each communication into the Transman software and perform necessary follow-ups Identify customers’ needs, clarify information, and provide solutions and/or alternatives Communicate all customer requests and needs to appropriate team members Works in conjunction with all Maintenance Administrative Staff to ensure timely entry of vendor repair orders and audits performed as required. Maintains positive relationships with all departments and provides recruiting and retention support across the organization.
What You Will Bring
6 months up to 1 year experience High school diploma Previous call centre experience Must be an active listener and help resolve customer inquiries Strong written and verbal communication skills; proven ability to clearly articulate information in English to all demographics by telephone. Ability to work independently and perform under pressure Strong organizational skills and the ability to work in a high volume, fast paced environment Ability to multi-task and be flexible with the company’s ever changing needs Intermediate proficiency with computers including Microsoft Office and web based applications preferred Minimum keyboarding skills of 35 wpm and 5,000 keystrokes per hour Must have a valid drivers license and vehicle
Why people love working for Canada Cartage
Cohesive team and a positive, hard-working atmosphere. Meaningful opportunities for career growth. Company wide recognition initiatives designed to recognize employees when they demonstrate outstanding customer service, teamwork and our core values. Perks - discounted hotels, car rentals, entertainment, gym memberships, phone plans, electronics, to name a few Fun events throughout the year, like summer barbeques and driver-appreciation week that regularly bring us together. We give back to the communities in which we operate by volunteering and donating to local charities. We are a strong company that weathers the storm through pandemics and recessionary periods, so that we can benefit from good economic environments.
We are a top employer!
Canada Cartage has been recognized on the Forbes list of Canada’s Best Employers for six straight years in a row. Trucking HR has announced that Canada Cartage has again been selected for the 8th year in a row, as one of Canada’s Top Fleet Employers. In addition, we have been recognized as an Employer of Distinction for the 4th year in a row. This serves to reinforce Canada Cartage’s reputation as an employer of high quality. We’ve been acknowledged by Forbes 2023, as one of Canada’s Best Employers for Diversity
Come work with an industry leader!
Canada Cartage is committed to adhering to the objectives and requirements outlined in the Accessible Canada Act (ACA). We are determined in meeting the accessibility needs of persons with disabilities in a timely manner, through the implementation of the requirements of the ACA and its applicable regulations. If you require accommodation under the ACA at any point in your application or employment duration, please let us know.
We would like to thank all those expressing an interest in this position; however only the candidates selected for an interview will be contacted.
Before you start with us, we will conduct a criminal record check, verify your education, and check your references.
Committed to employment equity, Canada Cartage Systems LP encourages applications from Aboriginal people, members of visible minority groups, and women.
About Canada Cartage
COMPANY OVERVIEW
Canada Cartage is a leading national provider of customer-located, dedicated trucking services and warehouse solutions. The majority of Canada Cartage’s fleet and drivers are dedicated to specific customers and reside at their locations.
Since its founding in 1914, Canada Cartage has provided a complete range of transportation services, specializing in the provision of fully outsourced, customer-located, dedicated trucking services. Canada Cartage was one of the first carriers to offer this service to Canadian companies and is currently one of the largest in the country, supplying dedicated fleet solutions to many corporations, some for more than 50 years. Canada Cartage’s operations are located in British Columbia, Alberta, Manitoba, Saskatchewan, Ontario and Quebec.
OUR MISSION To be Canada’s most respected and trusted outsourced trucking fleet managers. Our customers can rely on us to represent them as well as they would represent themselves, demonstrating unparalleled dedication, accountability and leadership. They can count on us to manage—or co-manage—their fleets as if they were our own.
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Service Call Centre Rep - NIGHTS
Top Benefits
About the role
Position Summary
Primary responsibility is to provide exceptional customer support and assistance to drivers and clients who require assistance or have service-related inquiries. Serve as the first point of contact, handling incoming calls, emails, and messages, and efficiently addressing issues such as breakdowns, maintenance requests, and scheduling changes. Role includes accurately documenting and prioritizing service requests, coordinating with field service teams and mechanics, and ensuring timely resolution.
Location: 490 Lucas Avenue, Winnipeg, Manitoba Schedule: Night shift 7:00pm – 7:00am, 4 nights on / 4 nights off
What You Will Do
Provide Customer Service to drivers and operations staff located all over Canada Keep records of all conversations in database, enter the result of each communication into the Transman software and perform necessary follow-ups Identify customers’ needs, clarify information, and provide solutions and/or alternatives Communicate all customer requests and needs to appropriate team members Works in conjunction with all Maintenance Administrative Staff to ensure timely entry of vendor repair orders and audits performed as required. Maintains positive relationships with all departments and provides recruiting and retention support across the organization.
What You Will Bring
6 months up to 1 year experience High school diploma Previous call centre experience Must be an active listener and help resolve customer inquiries Strong written and verbal communication skills; proven ability to clearly articulate information in English to all demographics by telephone. Ability to work independently and perform under pressure Strong organizational skills and the ability to work in a high volume, fast paced environment Ability to multi-task and be flexible with the company’s ever changing needs Intermediate proficiency with computers including Microsoft Office and web based applications preferred Minimum keyboarding skills of 35 wpm and 5,000 keystrokes per hour Must have a valid drivers license and vehicle
Why people love working for Canada Cartage
Cohesive team and a positive, hard-working atmosphere. Meaningful opportunities for career growth. Company wide recognition initiatives designed to recognize employees when they demonstrate outstanding customer service, teamwork and our core values. Perks - discounted hotels, car rentals, entertainment, gym memberships, phone plans, electronics, to name a few Fun events throughout the year, like summer barbeques and driver-appreciation week that regularly bring us together. We give back to the communities in which we operate by volunteering and donating to local charities. We are a strong company that weathers the storm through pandemics and recessionary periods, so that we can benefit from good economic environments.
We are a top employer!
Canada Cartage has been recognized on the Forbes list of Canada’s Best Employers for six straight years in a row. Trucking HR has announced that Canada Cartage has again been selected for the 8th year in a row, as one of Canada’s Top Fleet Employers. In addition, we have been recognized as an Employer of Distinction for the 4th year in a row. This serves to reinforce Canada Cartage’s reputation as an employer of high quality. We’ve been acknowledged by Forbes 2023, as one of Canada’s Best Employers for Diversity
Come work with an industry leader!
Canada Cartage is committed to adhering to the objectives and requirements outlined in the Accessible Canada Act (ACA). We are determined in meeting the accessibility needs of persons with disabilities in a timely manner, through the implementation of the requirements of the ACA and its applicable regulations. If you require accommodation under the ACA at any point in your application or employment duration, please let us know.
We would like to thank all those expressing an interest in this position; however only the candidates selected for an interview will be contacted.
Before you start with us, we will conduct a criminal record check, verify your education, and check your references.
Committed to employment equity, Canada Cartage Systems LP encourages applications from Aboriginal people, members of visible minority groups, and women.
About Canada Cartage
COMPANY OVERVIEW
Canada Cartage is a leading national provider of customer-located, dedicated trucking services and warehouse solutions. The majority of Canada Cartage’s fleet and drivers are dedicated to specific customers and reside at their locations.
Since its founding in 1914, Canada Cartage has provided a complete range of transportation services, specializing in the provision of fully outsourced, customer-located, dedicated trucking services. Canada Cartage was one of the first carriers to offer this service to Canadian companies and is currently one of the largest in the country, supplying dedicated fleet solutions to many corporations, some for more than 50 years. Canada Cartage’s operations are located in British Columbia, Alberta, Manitoba, Saskatchewan, Ontario and Quebec.
OUR MISSION To be Canada’s most respected and trusted outsourced trucking fleet managers. Our customers can rely on us to represent them as well as they would represent themselves, demonstrating unparalleled dedication, accountability and leadership. They can count on us to manage—or co-manage—their fleets as if they were our own.