Bilingual Customer Service Representative
About the role
About the Company
Hafele is a global market leader in providing hardware solutions and innovation to the furniture, kitchen cabinet, architectural millwork and hospitality industries. We are a privately held company with a long and rich history that began in 1923. We have over 8,000 employees worldwide and in Canada, we are looking to grow our team. Come join a company where you will be encouraged to succeed, challenged to adapt and motivated to grow. Come join the ‘A’ team!
About the Role
The Customer Service position is a gateway into our company – this role is more than just being our face and voice to customers, it also has many internal touchpoints. There are limitless ways to learn and grow, from knowledge of products, systems and processes. In this position you will interact with customers to provide responses to inquiries about products and services, as well as handle and resolve complaints. One of our core values is how we ‘WoW customers’ - it’s a mindset, philosophy, a call to action. This plays a critical role. The opportunity exists as a team member to take their career in any trajectory internally.
Responsibilities
Managing customer needs via phone calls and emails Working with customers to create and modify orders Educating customers on what’s new and innovative in our industry Account creation Arranging pickups with customers Entering complaints and returns into system Being a part of a team philosophy of engagement by working with the team to achieve company targets and objectives Ability to effectively work with colleagues from all departments: sales, marketing, purchasing, accounting
Qualifications Bilingual is required.
Required Skills
Learning agility is an asset. Proficient working knowledge of Microsoft Office Suite required Experience with furniture or architectural hardware is an asset SAP experience is a strong asset Soft skills in working with customers Ability to take initiative and multi-task Excellent organizational and planning skills
What’s in it for you? The opportunity to work for a growing company where you are surrounded by a collaborative team. A rewarding career where we all share in the success of the company. You can expect to be supported by leadership through open communication, encouragement and recognition. You will receive encouragement to continue professional growth through training, seminars, etc.
Equal Opportunity Statement
We are committed to diversity and inclusivity.
About Häfele Canada Inc.
A global market leader in providing hardware solutions and innovation to the furniture, kitchen cabinet, architectural millwork and hospitality industries.
The Häfele perspective: At a time when living space continues to increase in value and its availability diminishes around the world, hardware technology is becoming an increasingly important component for functional furniture, furnishings, rooms and buildings because it’s the hardware that gives the objects perfect functionality. Quality, function and design of fittings have a direct influence on the value of furniture for the consumer, making the hardware industry an important generator for trends and ideas in the architectural and furniture sectors. We assist investors, developers, architects, designers, planners and consumers with this message.
Häfele is a family run company with a long and rich history that began in 1923. Since that time the guiding principle has always been strong roots in innovative and entrepreneurial spirit. Today customers from 150 countries rely on the experience and performance provided by Häfele's 8000 employees. Our goal is simple: Leadership in the world of hardware.
We focus on solving problems – in many instances problems you didn’t even know you had – and bringing our creativity and ingenuity to a very specialized group of businesses and customers.
Similar Jobs
Bilingual Customer Service Representative
About the role
About the Company
Hafele is a global market leader in providing hardware solutions and innovation to the furniture, kitchen cabinet, architectural millwork and hospitality industries. We are a privately held company with a long and rich history that began in 1923. We have over 8,000 employees worldwide and in Canada, we are looking to grow our team. Come join a company where you will be encouraged to succeed, challenged to adapt and motivated to grow. Come join the ‘A’ team!
About the Role
The Customer Service position is a gateway into our company – this role is more than just being our face and voice to customers, it also has many internal touchpoints. There are limitless ways to learn and grow, from knowledge of products, systems and processes. In this position you will interact with customers to provide responses to inquiries about products and services, as well as handle and resolve complaints. One of our core values is how we ‘WoW customers’ - it’s a mindset, philosophy, a call to action. This plays a critical role. The opportunity exists as a team member to take their career in any trajectory internally.
Responsibilities
Managing customer needs via phone calls and emails Working with customers to create and modify orders Educating customers on what’s new and innovative in our industry Account creation Arranging pickups with customers Entering complaints and returns into system Being a part of a team philosophy of engagement by working with the team to achieve company targets and objectives Ability to effectively work with colleagues from all departments: sales, marketing, purchasing, accounting
Qualifications Bilingual is required.
Required Skills
Learning agility is an asset. Proficient working knowledge of Microsoft Office Suite required Experience with furniture or architectural hardware is an asset SAP experience is a strong asset Soft skills in working with customers Ability to take initiative and multi-task Excellent organizational and planning skills
What’s in it for you? The opportunity to work for a growing company where you are surrounded by a collaborative team. A rewarding career where we all share in the success of the company. You can expect to be supported by leadership through open communication, encouragement and recognition. You will receive encouragement to continue professional growth through training, seminars, etc.
Equal Opportunity Statement
We are committed to diversity and inclusivity.
About Häfele Canada Inc.
A global market leader in providing hardware solutions and innovation to the furniture, kitchen cabinet, architectural millwork and hospitality industries.
The Häfele perspective: At a time when living space continues to increase in value and its availability diminishes around the world, hardware technology is becoming an increasingly important component for functional furniture, furnishings, rooms and buildings because it’s the hardware that gives the objects perfect functionality. Quality, function and design of fittings have a direct influence on the value of furniture for the consumer, making the hardware industry an important generator for trends and ideas in the architectural and furniture sectors. We assist investors, developers, architects, designers, planners and consumers with this message.
Häfele is a family run company with a long and rich history that began in 1923. Since that time the guiding principle has always been strong roots in innovative and entrepreneurial spirit. Today customers from 150 countries rely on the experience and performance provided by Häfele's 8000 employees. Our goal is simple: Leadership in the world of hardware.
We focus on solving problems – in many instances problems you didn’t even know you had – and bringing our creativity and ingenuity to a very specialized group of businesses and customers.