About Us:
Sunwing Vacations Group is home to North America’s largest vacation brands, comprised of the leading Canadian leisure tour operators Sunwing Vacations and WestJet Vacations, along with the growing United States based tour operator Vacation Express, together with the Group’s own travel retail businesses SellOffVacations.com and Luxe Destination Weddings. Our culture is driven by our EPIC Values (entrepreneurial, passionate, innovative, and customer-centric) and our teams work together to deliver our purpose “passionate people making vacation dreams come true”.

The Role:
At Sunwing Vacations, we are currently seeking a Group Sales Coordinator to help bring vacation dreams to life. In this role, you will be responsible for providing administrative support to assigned group accounts and sales representatives. This includes creating and modifying bookings and performing various related tasks to ensure prompt and efficient service for group travelers and travel agents

Strong, professional, and friendly communication skills -both written and verbal- are essential to maintain client relationships, encourage repeat business, and generate referrals. Apply now and take your career to new heights with us!

The successful candidate will report to the Supervisor, Group Sales Support and will be based in Laval, Montreal.

Responsibilities:

• Process group booking requests
• Review quotes against the reservation system and verify pricing
• Reconcile booking files
• Collaborate with product pricing, inventory, and costing teams as needed
• Confirm booking numbers with group sales representatives and transfer bookings for contract and initial invoice issuance
• Identify the group leader on bookings and collect their contact information
• Follow up with clients regarding payments and outstanding balances; escalate collection issues to group sales representatives
• Make booking changes as requested by sales representatives or clients
• Process group seat block allocations and seat selections
• Handle booking cancellations in accordance with contractual policies
• Prepare bookings with final rooming lists
• Issue invoices for booking changes to keep clients informed of reservation status and outstanding balances
• Upload electronic documents as required
• Validate and adjust insurance on files when needed
• Resolve duplicate seat selections
• Assign complimentary Elite Plus seats for newlyweds and group leaders
• Follow up on pending names and dates of birth
• Attend training sessions organized by management and group sales trainers
• Maintain up-to-date product knowledge and complete ongoing training
• Participate in product webinars
• Organize information for quick reference
• Stay informed of procedural updates and changes
• Assist with incoming calls as needed
• Monitor and respond to administrative emails
• Provide coverage during group sales representatives’ absences
• Manage assigned group specifications from start to finish
• Perform other duties as assigned

Your Profile:

• Minimum of 1 year of administrative and customer service experience
• Strong time management skills with the ability to multitask and prioritize
• Excellent organizational skills and attention to detail
• Comfortable interacting with clients
• Strong verbal and written communication skills (phone and email)
• Problem-solving abilities
• Ability to work independently and contribute to a positive team environment
• Proficiency in Microsoft Office; experience with reservation systems is an asset
• OPC certification required where applicable

What We Offer:

• Option to work remotely or in a hybrid model
• Excellent travel benefits
• Comprehensive benefits package
• Employer-matched RRSP program
• Career growth opportunities
• Free parking
• Opportunities to give back through our social responsibility initiatives
• See for yourself: @sunwinglife

We thank all who apply however only those who meet the qualifications will be contacted.

Diversity, equity, and inclusion - Diversity makes us EPIC; we strive to foster a culture where employees feel uniquely themselves and part of a team. Violence and harassment prevention and response - We partnered with White Ribbon to help us create a survivor-centric, trauma informed policy and educational programs used by all our divisions. Total wellbeing - Our approach is for holistic opportunities to help employees Be EPIC and Be Well. Learning and development - Our offerings are focused on the development of competencies, personal leadership, and leadership in groups and teams.

We are also committed to employment equity and to fostering an inclusive, accessible environment. We welcome applications from everyone. We will accommodate all applicants throughout the hiring process. If you are an individual who requires accommodation to apply to this position, please email recruiting@sunwing.ca