Job Title: Operations Manager Company: Macizzle Aero Location: Collingwood Airport CNY3 Employment Type: Full-Time About Macizzle Aero: Macizzle Aero is a growing aviation maintenance company committed to providing top-tier service, efficiency, and safety for our customers. We pride ourselves on maintaining the highest standards of organization, communication, and operational integrity in every aspect of our business. Position Overview: We are seeking a highly organized, proactive, and motivated Operations Manager to oversee day-to-day administrative and logistical functions that keep our business running smoothly. This individual will manage our parts, inventory and ordering system, customer service, phone communications, maintenance software oversight, and basic accounting tasks. This is a critical role in ensuring seamless coordination for our mechanics to maintain productivity and efficiency. Key Responsibilities: • Parts Ordering & Inventory Management Monitor and manage parts inventory levels Place and track orders with vendors Ensure timely delivery and stocking of parts Communicate with clients and staff regarding timelines and cost Customer Service Serve as a primary point of contact for customers and vendors Handle inquiries, scheduling, and general communication with professionalism and accuracy Maintain a high level of customer satisfaction and responsiveness Administrative & Phone Support Answer and route incoming calls Provide general office support and ensure smooth communication flow Maintain accurate records and logs Maintenance Software Oversight Manage and update maintenance management software Ensure all aircraft records and work orders are accurately entered and maintained Assist with audit procedures Accounting Support Create purchase orders, enter vendor invoices and receipts through our accounting system Coordinate with the accounting team for reconciliation and reporting Qualifications: Experience in operations, administrative, or office management (aviation industry experience a plus) or Aviation Management diploma Strong organizational skills and attention to detail Excellent communication and customer service skills Ability to multitask and prioritize in a dynamic, fast-paced environment Preferred Skills: Experience in the aviation or aerospace industry Familiarity with parts procurement and inventory systems Tech-savvy with a willingness to streamline systems and improve processes What We Offer: Competitive salary based on experience Flexible working hours A dynamic environment where your work truly makes an impact Application Instructions: Send your resume and a cover letter to Traci MacCabe at hr@macizzleaero.ca Subject line: Operations Manager - your name