We are banking at another level.

Choosing BDC as your employer means working in a healthy, inclusive, and skilled workplace that puts forward the best conditions to bring together unique teams where employees are empowered to act. It also means being at the centre of ambitious economic and financial projects to see further and to do things differently, to fuel the success of Canadian entrepreneurs.

Choosing BDC as your employer also means:

• Flexible and competitive benefits, including an Employee Savings and Investment Plan where BDC matches part of your voluntary contributions, a Defined Benefit Pension Plan, a $750 wellness and health care spending account, to name a few
• In addition to paid vacation each year, five personal days, sick days as necessary, and our offices are closed from December 25 to January 1
• A hybrid work model that truly balances work and personal life
• Opportunities for learning, training and development, and much more...

Explore the BDC Way in our Culture Book

POSITION OVERVIEW

As a Client Support Coordinator, you play a key role in supporting BDC’s mission as the only bank dedicated exclusively to Canadian entrepreneurs. You deliver high‑quality customer service while providing efficient administrative and operational support to internal teams. Your work contributes directly to helping small and medium‑sized businesses grow across Canada, in an inclusive environment where you can be yourself at work.

CHALLENGES TO BE MET

In this role, you will:

• Actively contribute to the development of a client portfolio by analyzing information to identify financing opportunities and propose value‑added solutions aligned with client needs.
• Support marketing initiatives by organizing events, campaigns, and promotional activities, including preparing marketing communications and providing on‑site logistical support.
• Manage multiple administrative and operational projects simultaneously to support internal teams and initiatives.
• Prepare client‑facing documents such as letters, proposals, and contracts in accordance with established processes, ensuring accuracy, completeness, and timely follow‑up.
• Maintain and develop business relationships with external organizations, influencers, and prospects to help promote BDC’s financing services.
• Perform pre‑qualification and risk‑rating activities for financing clients and prospects, including conducting initial client interviews and gathering required financial information.

WHAT WE ARE LOOKING FOR

Required Qualifications

• Bachelor’s degree in Business Administration or a related field.
• Experience in a customer service role, with demonstrated ability to listen actively and identify client needs or sales opportunities.
• Strong organizational skills with the ability to prioritize tasks and meet deadlines in a multi‑project environment.
• Ability to work collaboratively within a team and provide administrative support to multiple stakeholders.
• Strong analytical skills, with the ability to review information and support financing‑related decision processes.
• Excellent verbal and written communication skills in English.
• Ability to adapt to changing situations and priorities.
• Ability to think concisely and communicate information clearly.

Preferred Qualifications

• Previous experience in banking, financial services, or a related environment.
• Knowledge of financing products, credit analysis, or risk‑rating processes.
• Functional proficiency in French (oral and written).

Proudly one of Canada’s Top 100 Employers and one of Canada’s Best Diversity Employers, we are committed to fostering a diverse, equitable, inclusive and accessible environment where all employees can thrive and feel empowered to bring their whole selves to work. If you require an accommodation to complete your application, please do not hesitate to contact us at accessibility@bdc.ca.

While we appreciate all applications, we advise that only the candidates selected to participate in the recruitment process will be contacted.