About the role
Pay Range: $72,800.00 - $91,000.00
Company Vision
Asahi Canada’s vision is to become an International Premium Beer powerhouse. We will achieve this by leveraging our strengths and existing success models, and by applying a challenger mind-set to everything we do. Asahi Canada's collection of premium beers each tell their own brand story and share a passion for craftsmanship, authenticity and using only the finest ingredients. Our iconic premium beers include Peroni Nastro Azzurro, Grolsch Premium Pilsner, Asahi Super Dry, Pilsner Urquell, Meantime London Pale Ale, Fuller’s London Pride, Tyskie, Kozel, Lech and Zubr.
Asahi Group Holdings (our global parent company) is the third largest beer company in the world based on market capitalisation. Asahi Canada broadly operates on a stand-alone basis. At Asahi Canada, we have a clear mandate to strengthen our position by establishing a leading premium presence. The expectations are that Asahi Canada is among the leaders in global growth within Asahi Group Holdings.
Asahi Canada has an ambitious, high-performance culture. It seeks people with entrepreneurial mindsets that thrive in fast paced, market facing environments. It offers talented individuals a unique opportunity to work in world-class teams while assuming high levels of personal accountability to deliver on the company’s mission.
Key Purpose Statement
We are looking for a detail-oriented and proactive Customer Service Manager to join our Supply Chain team. This role is responsible for managing the end-to-end order fulfillment process — from order entry through invoicing — while acting as the key point of contact for resolving customer service issues. The ideal candidate is highly organized, comfortable working in SAP, and skilled at building strong relationships with both internal teams (warehouse, logistics, finance) and external customers.
Key Responsibilities:
Order Management & Entry
Download and process incoming customer orders on a daily basis
Create and maintain accurate orders in SAP, verifying quantity, pricing, and delivery dates align with customer agreements
Identify and resolve order discrepancies with sales, pricing, or customer teams prior to order release
Inventory & Shelf Life Coordination
Partner with the warehouse team to confirm product availability against confirmed orders
Ensure allocated inventory meets customer-specific shelf life requirements
Proactively flag inventory shortfalls or shelf-life risks to prevent delivery delays or order rejections
Invoicing & Customer Payments
Confirm proof of delivery before initiating the invoicing process
Generate and issue accurate invoices in SAP once delivery has been confirmed
Reconcile invoiced amounts against confirmed order quantities and agreed pricing
Review and challenge unsupported customer deductions (e.g., late fees, shipment variances)
Apply credits and adjustments where appropriate, following internal approval processes
Customer Service & Dispute Resolution
Serve as the primary contact for customer inquiries and complaints, including delivery issues, damaged goods, and expired product
Investigate and respond to customer concerns promptly, coordinating with warehouse and logistics as needed
Identify trends in recurring customer issues and recommend process improvements
Continuous Improvement
Actively seeks out opportunities to identify and deliver process improvement and automation initiatives that reduce manual activities and complexity (e.g., EDI implementation)
Challenges the status quo in existing order-to-cash workflows and recommends solutions to drive efficiency
Partners with IT, supply chain, and cross-functional teams to scope, test, and implement improvement projects
Works with Warehouse & Logistics Manager to understand opportunities for cost reduction and any changes such as MOQ requirements are understood, agreed with customers and accurately reflected in SAP.
Reporting
Reports and delivers on customer service KPI performance, including:
Open order reports
On-time-in-full (OTIF) / on-time delivery reports
Deduction and credit tracking reports
Other ad hoc reporting as required by the business
Analyzes reporting data to identify trends, flag risks, and support decision-making for leadership
KEY CAPABILITIES REQUIRED
3-5+ years of experience in customer service, order management, or supply chain administration
Hands-on experience with SAP (or similar ERP system) required
Strong attention to detail and accuracy in order entry and invoicing
Strong analytical skills with experience building and interpreting reports (Excel/SAP)
Excellent communication and problem-solving skills
Ability to manage multiple priorities and work cross-functionally with warehouse, logistics, sales, and finance teams
Experience in [CPG/beverage/food industry] an asset
Based in Toronto (65 Heward Avenue)
ASAHI BEHAVIOURS – strong individually, stronger together
Committed – we do what we say we will do
Cooperative – we are stronger when we work together
Curious – we are open minded and discover better ways
Bold – we are clear and decisive in whatever we do
Empowering – I bring out the best in my people
We appreciate and review all applications but contact only those applicants who best fit our requirements.
Asahi Canada welcomes applications from people with disabilities and will make accommodations, upon request, for any part of our selection process.
About Asahi Canada
Asahi Canada is the Canadian subsidiary of Asahi Europe and International.
Asahi Canada's collection of premium beers each tell their own brand story and share a passion for craftsmanship, authenticity and using only the finest ingredients. Our iconic premium beers include Peroni Nastro Azzurro, Grolsch, Asahi Super Dry, Pilsner Urquell, Meantime London Pale Ale, Fuller’s London Pride, Tyskie, Kozel, Lech and Zubr.
With a business that has unmatched expertise in the category, Asahi Canada differentiates its brands through experience led marketing that creates emotional connections with customers through community building events and premium partnerships. Our distribution disciplines and innovative ways of working allow us to offer more value to our customers, ultimately helping to change the way people think about beer. We are continuously making strides to lead the super-premium beer space, and our unique collection of brands allow us to deliver the perfect beer for every occasion.
Asahi Canada’s principles are built on empowering our employees and ensuring our customers are always at the heart of everything we do. We believe beer adds to the enjoyment of life and also recognize the serious nature that alcohol’s effects can have for individuals, communities and society at large. We are committed to playing our part in reducing issues caused by the harmful use of alcohol, understanding and reducing our environmental footprint and effectively contributing to our local communities.
To learn more, please contact info@asahibeer.ca or visit the Asahi Europe and International website below.
Similar Jobs
About the role
Pay Range: $72,800.00 - $91,000.00
Company Vision
Asahi Canada’s vision is to become an International Premium Beer powerhouse. We will achieve this by leveraging our strengths and existing success models, and by applying a challenger mind-set to everything we do. Asahi Canada's collection of premium beers each tell their own brand story and share a passion for craftsmanship, authenticity and using only the finest ingredients. Our iconic premium beers include Peroni Nastro Azzurro, Grolsch Premium Pilsner, Asahi Super Dry, Pilsner Urquell, Meantime London Pale Ale, Fuller’s London Pride, Tyskie, Kozel, Lech and Zubr.
Asahi Group Holdings (our global parent company) is the third largest beer company in the world based on market capitalisation. Asahi Canada broadly operates on a stand-alone basis. At Asahi Canada, we have a clear mandate to strengthen our position by establishing a leading premium presence. The expectations are that Asahi Canada is among the leaders in global growth within Asahi Group Holdings.
Asahi Canada has an ambitious, high-performance culture. It seeks people with entrepreneurial mindsets that thrive in fast paced, market facing environments. It offers talented individuals a unique opportunity to work in world-class teams while assuming high levels of personal accountability to deliver on the company’s mission.
Key Purpose Statement
We are looking for a detail-oriented and proactive Customer Service Manager to join our Supply Chain team. This role is responsible for managing the end-to-end order fulfillment process — from order entry through invoicing — while acting as the key point of contact for resolving customer service issues. The ideal candidate is highly organized, comfortable working in SAP, and skilled at building strong relationships with both internal teams (warehouse, logistics, finance) and external customers.
Key Responsibilities:
Order Management & Entry
Download and process incoming customer orders on a daily basis
Create and maintain accurate orders in SAP, verifying quantity, pricing, and delivery dates align with customer agreements
Identify and resolve order discrepancies with sales, pricing, or customer teams prior to order release
Inventory & Shelf Life Coordination
Partner with the warehouse team to confirm product availability against confirmed orders
Ensure allocated inventory meets customer-specific shelf life requirements
Proactively flag inventory shortfalls or shelf-life risks to prevent delivery delays or order rejections
Invoicing & Customer Payments
Confirm proof of delivery before initiating the invoicing process
Generate and issue accurate invoices in SAP once delivery has been confirmed
Reconcile invoiced amounts against confirmed order quantities and agreed pricing
Review and challenge unsupported customer deductions (e.g., late fees, shipment variances)
Apply credits and adjustments where appropriate, following internal approval processes
Customer Service & Dispute Resolution
Serve as the primary contact for customer inquiries and complaints, including delivery issues, damaged goods, and expired product
Investigate and respond to customer concerns promptly, coordinating with warehouse and logistics as needed
Identify trends in recurring customer issues and recommend process improvements
Continuous Improvement
Actively seeks out opportunities to identify and deliver process improvement and automation initiatives that reduce manual activities and complexity (e.g., EDI implementation)
Challenges the status quo in existing order-to-cash workflows and recommends solutions to drive efficiency
Partners with IT, supply chain, and cross-functional teams to scope, test, and implement improvement projects
Works with Warehouse & Logistics Manager to understand opportunities for cost reduction and any changes such as MOQ requirements are understood, agreed with customers and accurately reflected in SAP.
Reporting
Reports and delivers on customer service KPI performance, including:
Open order reports
On-time-in-full (OTIF) / on-time delivery reports
Deduction and credit tracking reports
Other ad hoc reporting as required by the business
Analyzes reporting data to identify trends, flag risks, and support decision-making for leadership
KEY CAPABILITIES REQUIRED
3-5+ years of experience in customer service, order management, or supply chain administration
Hands-on experience with SAP (or similar ERP system) required
Strong attention to detail and accuracy in order entry and invoicing
Strong analytical skills with experience building and interpreting reports (Excel/SAP)
Excellent communication and problem-solving skills
Ability to manage multiple priorities and work cross-functionally with warehouse, logistics, sales, and finance teams
Experience in [CPG/beverage/food industry] an asset
Based in Toronto (65 Heward Avenue)
ASAHI BEHAVIOURS – strong individually, stronger together
Committed – we do what we say we will do
Cooperative – we are stronger when we work together
Curious – we are open minded and discover better ways
Bold – we are clear and decisive in whatever we do
Empowering – I bring out the best in my people
We appreciate and review all applications but contact only those applicants who best fit our requirements.
Asahi Canada welcomes applications from people with disabilities and will make accommodations, upon request, for any part of our selection process.
About Asahi Canada
Asahi Canada is the Canadian subsidiary of Asahi Europe and International.
Asahi Canada's collection of premium beers each tell their own brand story and share a passion for craftsmanship, authenticity and using only the finest ingredients. Our iconic premium beers include Peroni Nastro Azzurro, Grolsch, Asahi Super Dry, Pilsner Urquell, Meantime London Pale Ale, Fuller’s London Pride, Tyskie, Kozel, Lech and Zubr.
With a business that has unmatched expertise in the category, Asahi Canada differentiates its brands through experience led marketing that creates emotional connections with customers through community building events and premium partnerships. Our distribution disciplines and innovative ways of working allow us to offer more value to our customers, ultimately helping to change the way people think about beer. We are continuously making strides to lead the super-premium beer space, and our unique collection of brands allow us to deliver the perfect beer for every occasion.
Asahi Canada’s principles are built on empowering our employees and ensuring our customers are always at the heart of everything we do. We believe beer adds to the enjoyment of life and also recognize the serious nature that alcohol’s effects can have for individuals, communities and society at large. We are committed to playing our part in reducing issues caused by the harmful use of alcohol, understanding and reducing our environmental footprint and effectively contributing to our local communities.
To learn more, please contact info@asahibeer.ca or visit the Asahi Europe and International website below.