Education: College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years. Work setting: Private sector. Tasks: Answer written and oral inquiries. Address customers' complaints or concerns. Answer inquiries and provide information to customers. Arrange for billing for services. Explain the type and cost of services offered. Maintain records and statistics. Obtain and examine all relevant information to assess client feedback, enquiries and complaints in the delivery of meaningful information and services.. Perform general office duties. Receive and log complaints. Receive payments. Explain procedures, risks and benefits to clients. Maintain and manage digital database. Answer clients' inquiries and provide information. Consult with clients after sale to provide ongoing support. Provide customer service. Computer and technology knowledge: MS Excel. MS Outlook. MS Word. MS Office. Transportation/travel information: Own transportation. Work conditions and physical capabilities: Attention to detail. Fast-paced environment. Repetitive tasks. Personal suitability: Punctuality. Client focus. Efficient interpersonal skills. Flexibility. Organized. Reliability. Team player. Initiative. Judgement. Ability to multitask. Dependability. Quick learner. Screening questions: Do you have experience working in this field?. Experience: 2 years to less than 3 years. Employment terms options: Day. Workplace information: Hybrid. Health benefits: Dental plan. Health care plan. Vision care benefits. Financial benefits: Commission. Group insurance benefits. Other benefits: Other benefits.