Education: College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years. Work setting: Urban area. Tasks: Act as spokesperson for an organization. Advise clients on advertising or sales promotion strategies. Answer written and oral inquiries. Assist in the preparation of brochures, reports, newsletters and other material. Address customers' complaints or concerns. Answer inquiries and provide information to customers. Arrange for billing for services. Arrange for refunds and credits. Explain the type and cost of services offered. Issue receipts and other forms. Maintain records and statistics. Obtain and examine all relevant information to assess client feedback, enquiries and complaints in the delivery of meaningful information and services.. Perform general office duties. Receive payments. Sell merchandise. Explain procedures, risks and benefits to clients. Administrative and office activities. Answer clients' inquiries and provide information. Consult with clients after sale to provide ongoing support. May perform a variety of office management and clerical duties. Enter data according to specified format. Computer and technology knowledge: Database software. Internet. MS Excel. MS Outlook. MS Windows. MS Word. MS Office. Social Media. Electronic mail. Area of work experience: Community service organization. Area of specialization: Audio/audio-visual. Project management. Communications. Security and safety: Vulnerable sector check. Reference required. Transportation/travel information: Own transportation. Own vehicle. Valid driver's licence. Public transportation is available. Work conditions and physical capabilities: Attention to detail. Fast-paced environment. Tight deadlines. Work under pressure. Hand-eye co-ordination. Repetitive tasks. Personal suitability: Punctuality. Client focus. Efficient interpersonal skills. Excellent oral communication. Excellent written communication. Flexibility. Organized. Reliability. Team player. Initiative. Ability to multitask. Dependability. Honesty. Quick learner. Screening questions: Are you available to start on the date listed in the job posting?. Are you currently a student?. Do you have experience working in this field?. Do you meet the language requirements listed in the job posting for the position (English or French)?. Experience: 1 year to less than 2 years. Employment terms options: Day. Other benefits: Free parking available. Learning/training paid by employer.