As a member of the Funding Services unit of the Green Municipal Fund (GMF) team, the Outreach Officer supports FCM’s overall mandate as a national municipal association and promotes the adoption of local sustainability practices. The officer participates in FCM Programs’ efforts to identify, attract, and develop the best municipal sustainable projects and contribute to meeting GMF funding targets.

The Outreach Officer is the first point of contact for clients wanting to apply to FCM programs. The officer provides assistance and guidance to applicants on eligibility and process, while providing superior client service. As such, the officer is an effective communicator who enjoys interacting frequently with clients to identify and define needs as well as make connections for FCMs Programs funding and knowledge products. The officer has a comprehensive understanding of the current and developing Program offers (funding and knowledge) and can advise clients towards the best course of action to improve their individual initiatives.

Through these activities, the officer contributes to FCM’s reputation by professionally representing the organization through their interactions with stakeholders including municipal staff, municipal, provincial and federal elected officials, non-profit staff, consultants, private entities staff and other municipal partners. What you'll be doing:

External (80%) Acts as the first point of client contact, generally by phone or e-mail, or video conference on a portfolio of leads, responsible for internal and external communications, document review, keeping accurate and up to date records Conducts scoping discussions to ensure adherence to eligibility criteria and mandatory requirements Approves or denies pre-applications of plans and studies to determine if applicant can move forward to full application while ensuring adherence to eligibility criteria and mandatory requirements Provides assistance and guidance to applicants with a view to improving technical and economical viability and increasing the possibility of funding, which includes sharing relevant knowledge products and capacity building resources, and providing information of importance to finalizing applications and better project value Participates as required in cross-functional team project work for GMF, FCM Programs department or in FCM-wide initiatives Contributes to ongoing process improvements with a focus on improving client service. Remains abreast of innovative sector trends and developments and informs relevant staff accordingly Communicates and promotes programs offers across social media Data-mines news aggregators to identify potential leads. Directs applicants to the right resources even if not related to the Officer’s program area. This involves knowledge of all GMF offers at a high level May contribute to the development and delivery of presentations to audiences of varying sizes on an as‑needed or occasional basis.

Internal (20%) Maintains accurate records of leads and opportunities, calls, meetings, presentations and follow-ups through the Customer Relationship Management (CRM) system in order to ensure proper forecasting of potential applications Participates in development and implementation of tools and processes that best meet market needs to effectively achieve programs business goals and priorities. Stays abreast of sector events and analyze event opportunities to determine which ones will generate greatest return on investment Consults with sector leads and funding team to provide more feedback to applicants to enhance their application. Establishes a warm handoff of files at full application to funding team to ensure a smooth transition for applicant in the overall application process.

Knowledge and Experience Post-secondary degree or diploma in engineering, project management, environment, business 3-5 years of professional experience with direct client communications or community engagement Experience or demonstrated knowledge related to sustainability and climate action initiatives Understanding of municipal government contexts, including policy, stakeholder, and operational considerations. Experience in building networks and partnerships Excellent client service orientation Strong written and oral communication skills Innovative, strategic thinker with proven initiative Strong political acumen Ability to work independently and as part of a team Ability to work in both official languages (English and French) mandatory Strong judgment and people skills Highly flexible and adaptable

This posting is for an existing vacancy. Salary Range: $68,330.00 - $76,612.00

End Date: July 14, 2026