Company Description The Wedgewood Hotel & Spa is a luxury boutique hotel located in the heart of downtown Vancouver, known for its elegant style, comfort, and highly personalized service since 1984. As the only Vancouver hotel that is a member of the prestigious Relais & Châteaux association, it offers 83 refined rooms and suites designed to create a welcoming, residential ambiance. Guests enjoy intimate meeting and event spaces, featuring classic décor, antiques, and modern technology, ideal for small corporate and social gatherings. The award-winning Bacchus Restaurant and Lounge provides a memorable fine dining experience with an extensive international wine list. The Wedgewood Spa offers a tranquil, award-winning retreat in the city, further enhancing the hotel’s reputation for exceptional hospitality. Role Description The Front Desk Supervisor is a full-time, on-site role based at the Wedgewood Hotel & Spa in Vancouver, BC. This position oversees daily front desk operations, including guest check-in and check-out, reservations, and room assignments, ensuring a seamless and welcoming experience for all guests. The role includes supervising front desk team members, providing coaching and support, assigning duties, and monitoring performance to maintain high standards of service and efficiency. The Front Desk Supervisor responds to guest inquiries and concerns, coordinates with housekeeping and other departments, and helps manage billing, cash handling, and reporting processes. This role also contributes to maintaining lobby appearance, implementing service standards, and supporting training initiatives to uphold the hotel’s luxury brand and Relais & Châteaux values. Qualifications Candidates should possess strong Supervisory Skills, including team leadership, coaching, and performance monitoring in a front desk or hospitality environment. Candidates should possess excellent Phone Etiquette and communication skills to handle reservations, guest inquiries, and professional correspondence. Candidates should possess proficiency in Receptionist Duties, such as check-in/check-out processes, managing reservations systems, and handling guest documentation. Candidates should possess a solid focus on Customer Service and Customer Satisfaction, with the ability to resolve issues promptly and maintain a polished, welcoming demeanor. Previous experience in hotel front office operations, preferably in a luxury or boutique setting. Strong organizational skills, attention to detail, and reliability in handling cash, billing, and reporting tasks. Comfort with hotel property management systems and basic computer applications. Ability to work flexible hours, including evenings, weekends, and holidays, as required by hotel operations. Professional appearance and conduct, with a commitment to maintaining high standards of guest privacy and discretion.