Education: Secondary (high) school graduation certificate. Work setting: Business. Tasks: Answer inquiries and provide information to customers. Arrange for refunds and credits. Security and safety: Criminal record check. Work conditions and physical capabilities: Attention to detail. Tight deadlines. Personal suitability: Punctuality. Client focus. Excellent written communication. Organized. Reliability. Team player. Experience: Experience an asset. Employment terms options: Day. Health benefits: Health care plan. Financial benefits: Group insurance benefits.