Consider joining us as a Client Care Coordinator if:

You thrive in a fast-paced environment where organization, accountability, and attention to detail are critical to success. You are highly motivated, proactive, and dependable, with the ability to manage multiple priorities while maintaining accuracy and professionalism. You enjoy solving problems, following through on outstanding items, and working collaboratively with internal teams, clients, and external partners to ensure nothing falls through the cracks.

You are someone who takes ownership of your work, communicates effectively, and can confidently manage administrative processes that directly impact client care, operational efficiency, and financial accuracy.

About Motion:

Canadian-owned and operated, Motion is Canada’s leading full-service mobility and accessibility solutions provider and has served communities across Alberta, BC, Manitoba, Ontario, and Saskatchewan for more than 40 years through our network of 48 locations. Our knowledgeable and caring team of experts supports individuals and those who care for them by delivering solutions that make life accessible for everyone. Our products include wheelchairs, walkers, mobility scooters, power lift recliners, lifting devices, homecare and adjustable beds, bathroom safety items, and more. Whether our clients are 1 or 100, we have products to ensure the independence, mobility, and safety of clients of all ages.

The role:

We are adding a detail oriented, organized, and responsive Client Care Coordinator to support our Service Operations team in Toronto. This role is essential to ensuring service orders move efficiently from initiation through completion and invoicing.

You will act as a central point of coordination between Service Technicians, Client Care teams, funders, long-term care facilities, and internal departments. You will oversee account maintenance, monitor outstanding service orders, support invoicing accuracy, and ensure client requests are actioned promptly and correctly.

This is a highly administrative and operational role requiring strong follow-up, critical thinking, and the ability to independently manage competing priorities with a high degree of accuracy and accountability.

What’s in it for you:

Growth opportunity. This is a chance to gain deep and practical insights into our industry, be involved in every aspect of what we do, and take ownership for your own success. You will learn the functionality and benefits of our products and services, and work in partnership with healthcare providers, clients, and your colleagues to ensure an exceptional client experience.

Impact. Every day provides a new opportunity to create a tangible impact on the lives of our clients. At Motion, you will find deep professional satisfaction knowing that your work matters to people in your community and beyond.

Professional development and networking. At Motion, we nurture a continuous learning and skills development environment. You will have:

• Access to our internal Learning Portal, where we have a vast library of training on our products and processes and professional development topics.
• The opportunity to work with industry leaders who will guide you on your journey and ensure you have the tools you need to succeed.
• The chance to attend industry events, including Motion’s own Rehab Expos, where you can network with vendors, occupational therapists, and your peers.

How you will spend your days:

• Service order and account management.
  • Review, monitor, and maintain service orders to ensure accuracy, completeness, and timely progression through the workflow.
  • Identify and follow up on stalled, incomplete, or delayed orders and work collaboratively with internal teams to resolve issues.
  • Maintain accurate client records, service documentation, and account information within internal systems.
  • Ensure all required documentation is attached, complete, and compliant prior to invoicing.
• Service invoicing and funding coordination.
  • Oversee service invoicing processes to ensure billing accuracy and timely submission.
  • Verify service details, funding approvals, supporting documentation, and billing requirements prior to invoicing.
  • Understand and adhere to third party funding processes, policies, and timelines.
  • Work closely with teams to resolve invoicing discrepancies, missing documentation, and funding concerns.
• Long-term care account coordination.
  • Monitor long-term care facility portals and incoming service requests.
  • Ensure requests are reviewed, prioritized, assigned appropriately, and actioned within expected timelines.
  • Coordinate scheduling requirements with Service Technicians and internal teams to support timely service delivery.
  • Maintain ongoing communication with facilities and internal stakeholders regarding outstanding requests and updates.
• Operational coordination and collaboration.
  • Collaborate with Service Technicians, Client Care Coordinators, Sales Consultants, and leadership teams to support operational efficiency.
  • Communicate updates, concerns, and priority items clearly and professionally.
  • Assist with reporting, tracking outstanding work, and identifying process improvement opportunities.
  • Support a high standard of customer service while balancing operational priorities and administrative responsibilities.

What you bring:

• Experience. You have worked in a fast-paced office environment or a customer-facing role. You are deadline driven and can prioritize and manage a myriad of tasks as they come up throughout the day, be it from clients or other team members. You are proficient in Microsoft Office Suite, comfortable navigating databases, and can learn new software quickly. You have an interest in gaining exposure to the healthcare and personal mobility device industry.
• Interpersonal skills. You love building relationships with people and you know how to work with customers to find the best solutions to fit their needs. You have professional and flexible communication skills and are comfortable responding to urgent inquiries on the phone, by email or in person - sometimes all at once. You can navigate any situation in a friendly, empathetic and compassionate manner.
• Additional must-have requirements. You have a clean criminal background check and are bondable.

What we offer:

At Motion, we are proud to provide our employees with the following competitive benefits and rewards package. We offer:

• Fair and attractive compensation with a salary range from $40,000 - $56,000 annually. The precise remuneration can differ depending on skills, experience and geographic location
• Eligibility to a comprehensive benefits package
• Robust vacation and personal days allotment
• RRSP/DPSP match program
• Maternity/parental leave top-up
• Employee Assistance Program
• Employee Discount Program
• Tenure recognition through our Motion Milestone Program
• Employee Referral Bonus Program
• Professional Development Reimbursement
• Eligibility to the company’s pooled bonus plan
• Goodlife Fitness corporate membership discount
• A safe, respectful, and supportive work environment including company-provided safety equipment and resources

Thank you for taking the time to consider joining Motion!

At Motion, we respect that not everyone gains their skills in the same way; and we welcome a diverse range of experiences. If you have 70% of what we are looking for, and 100% of the passion, we encourage you to apply here. We believe that humans are an important and vital part of the recruitment process; we do not use AI in any part of our recruitment process. While we can’t guarantee an interview, we do promise to review your application in full.

Motion is an equal opportunity employer. We strive to make life accessible for everyone and are therefore passionate about ensuring our workplaces are fully accessible. We are committed to providing reasonable accommodations to our employees and to those going through the recruitment process. If you require any assistance during the application process, please do not hesitate to contact us: hr@motioncares.ca