Looking for a company with over 50 years of success and no signs of slowing down?

If so, Morguard may be the perfect place for you.

As one of Canada’s leading real estate companies, with properties across North America, we’re proud of our history and excited about our future.

Our Purpose
At Morguard, people are at the centre of everything we do. We are committed to creating lasting value not only for our clients and communities, but for our employees as well. As a fully integrated real estate organization, we offer exposure to a diverse portfolio that includes office, industrial, retail, and multi‑suite residential properties across North America. Our team reflects a wide range of backgrounds, perspectives, and experiences, and we believe that diversity strengthens us.

Collaboration fuels our success. Through innovation, teamwork, and a shared commitment to sustainability, our professionals are empowered to build their careers, contribute meaningfully, and help shape the future of real estate.

Putting Our Purpose into Action
We support our people by offering:

• Access to experienced subject matter experts who provide mentorship and hands‑on learning.
• A wide range of career opportunities across the organization.
• A comprehensive, competitive benefits program that promotes health and wellness.

Where You’ll Add Value

This role is primary responsible for maintaining the flow of inquiries received, and for providing administrative support to the office to ensure that a superior level of co-operation, service and support is provided to residents, ensuring that Morguard is the landlord of choice.

How You’ll Make a Difference

• Ensures that a superior level of co-operation, service and support is provided to residents, thereby ensuring that Morguard is a landlord of choice
• Maintains good resident-landlord relations
• Greets all customers in a friendly and professional manner, ensuring eye contact and a welcoming smile
• Responds to resident inquiries regarding their account, lease or other general queries. Escalates to the Regional Administrator where appropriate
• Ensures every customer is addressed, assisted and directed to the right department
• Answers the telephone as per Morguard standards and responds to incoming inquiries in a professional, friendly manner
• Exhibits enthusiasm when interacting with customers, vendors, and all staff
• Ensures all areas of the office are maintained in a professional and clean manner
• Manages all aspects of incoming and outgoing mail, including coordination of couriers (incoming & outgoing) and date stamps all received documentation.
• Processes resident payments of rent, parking and any other additional fees
• Ensures ROD is complete and free from errors
• Ensures customers are directed to the right person or department
• Other Administrative duties as assigned

The Expertise You’ll Bring

• Completion of High School or general education degree (GED)
• 1 year of experience in an office environment at a busy reception desk
• Strong computer skills including Microsoft Office (Excel, Word, Outlook)
• Experience in a customer service role would be an asset
• Exposure to the Property Management Industry would an asset

Core Competencies

• A commitment to "Best in Class" customer service
• Excellent customer service skills
• Exceptionally organized and detail oriented
• Ability to accurately listen, understand and respond to issues appropriately
• Ability to work and act independently using good judgment when assessing difficult situations
• Self-motivated individual with a “can-do” and a strong commitment to teamwork
• Superior time management skills with ability to multi-task/prioritize and work under tight timelines
• A demonstrated high degree of integrity, diplomacy, discretion and confidentiality
• Excellent problem-solving capabilities
• A professional demeanor with strong communication skills
• Ability to speak other languages is considered an asset.
• Actively championing diversity, equity and inclusion to create an environment of belonging

Preferred Qualifications and Experience

• Experience with Yardi would be an asset

Why You’ll Love Working at Morguard
At Morguard, we’re committed to creating an environment where our people can thrive. Here’s what you can expect when you join our team:

• A collaborative, inclusive workplace culture that prioritizes employee wellbeing and safety.
• Meaningful opportunities for professional growth and development.
• Exposure to a diverse portfolio of real estate assets across North America.
• A competitive compensation and benefits package designed to support you and your family.
• Support for work–life balance, along with accessible employment practices that meet AODA requirements.

Inclusive by Nature
Diversity is one of our greatest strengths. At Morguard, we provide equal employment opportunities to all candidates and do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, disability, or any other legally protected status. We believe in creating a workplace where everyone has the opportunity to grow, contribute, and make an impact.

Commitment to Accessibility
Morguard is dedicated to maintaining accessible employment practices in accordance with the Accessibility for Ontarians with Disabilities Act (AODA). If you require accommodation at any stage of the recruitment process, please contact Human Resources—our team is here to support you. Please contact Human Resources at (905) 281-3800.