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customer service representative - call centre

Toronto, ON
CA$45,000 - CA$60,000/yearly
Permanent employment Full time

About the role

Build Your Career Where It Matters.For over 45 years, McGovern Hurley has been a leading mid-sized CPA firm, delivering tailored audit and assurance, tax advisory, reporting and compliance, and consulting services to publicly listed entities, private companies, and owner-managed businesses ? locally, nationally, and globally. Registered with Canadian Public Accountability Board (CPAB) and Canadian Investment Regulatory Organization (CIRO), we uphold the highest standards of quality, accountability, and technical excellence.?We?re?proud to rank among Canada?s top 10 firms serving publicly listed entities, completing more than 140 public company audits each year. Driven by integrity, curiosity, and collaboration, we empower our people to take ownership, accelerate their growth, and make a meaningful impact from day one. Note: At McGovern Hurley, we balance work-life integration with a commitment to excellence. This role is required to work in-office, Monday through Friday, at our North York office.About YouAs our next Billing & Client Support Coordinator, you bring 1?3 years of experience in bookkeeping, clerical accounting, or accounts receivable, strong Microsoft Office skills, and a willingness to learn tools like TaxPrep and iFirm. You?re a detail-oriented, resourceful problem-solver who takes initiative, manages competing priorities, and finds solutions independently. A collaborative team player who thrives on new challenges, you contribute ideas that improve workflows and drive results, all while reflecting McGovern Hurley?s values of collaboration, respect, accountability, integrity, and quality. Your Key ResponsibilitiesReporting to the Manager, Administration, this role plays a key role in driving smooth, efficient workflows across administrative, billing, and client support functions. You will:Provide hands-on administrative and clerical support to the Administration team, helping to manage priorities, coordinate deliverables, and ensure efficient day-to-day operations.Support electronic tax filings and financial statement finalization, ensuring documentation is completed accurately and delivered on schedule.Prepare and customize reports, correspondence, presentations, and spreadsheets, ensuring accuracy, professionalism, and attention to detail.Coordinate client deliverables and documentation, including electronic filings, document management, and archiving, supporting organized and compliant recordkeeping.Support internal reporting and data tracking, assisting with the preparation and consolidation of information used for operational insights and decision-making.Serve as a key point of contact for client communications, professionally screening calls and responding to inquiries as appropriate.Partner with team members and leadership to identify opportunities to improve workflows, processes, and administrative efficiency.Contribute to special projects and process improvements that support the firm?s operational excellence and continued growth.What You Bring1-3 years of experience in bookkeeping, clerical accounting, or accounts receivable within a professional environment; professional services experience is an asset.Strong technical proficiency in Microsoft Office (Excel, PowerPoint & Outlook) with experience in TaxPrep and iFirm being considered a bonus.Highly organized and detail-oriented, with the ability to proactively identify errors, problem-solve, and ask thoughtful questions when needed.Excellent time management and prioritization skills, with the ability to manage competing deadlines and deliver high-quality work in a fast-paced environment.Collaborative team player who can work independently, adapt to changing priorities, and take on new challenges with confidence.Availability to work on-site five (5) days per week at McGovern Hurley?s North York office, with overtime during peak periods (February to June) and month-end.Demonstrated alignment with McGovern Hurley?s values of collaboration, r

About McGovern Hurley LLP

Accounting