Benefits: Bonus based on performance Dental insurance Employee discounts Health insurance Paid time off Vision insurance Job Summary

Gould Furniture & Appliance is seeking a highly organized and detail-oriented Administrative Assistant to join our team. In this role, you will provide administrative and operational support to the General Manager while helping ensure the smooth day-to-day operation of our retail store.

The ideal candidate is customer-focused, proactive, and able to manage multiple responsibilities in a fast-paced retail environment. You take pride in accuracy, enjoy problem-solving, and thrive when helping a team stay organized and efficient. Your contributions will play a key role in delivering an exceptional experience for our customers while supporting inventory, accounting, and office functions.

Why Join Our Team? Flexible scheduling Comprehensive benefits package RRSP matching program Positive and supportive work environment Opportunity to work with a respected local retailer Employee discounts on furniture and appliances Key Responsibilities

Customer Service & Warranty Support Respond to customer inquiries in a professional and timely manner Assist customers with order updates, product information, and service requests Coordinate warranty claims and service resolutions with customers, vendors, and manufacturers Help ensure a positive customer experience from purchase through delivery and service Inventory Control & Administration Receive and process inventory accurately and promptly Investigate and resolve inventory discrepancies Update inventory records and maintain product information on the company website Assist with inventory audits, cycle counts, and inventory control procedures Prepare and maintain inventory-related documentation Accounts Receivable Prepare customer invoices and statements Process payments and maintain customer account records Support the General Manager with collections activities and follow-up communications Reconcile customer account information as required Accounts Payable Assist with invoice processing and payment documentation Maintain accurate vendor records and filing systems Support month-end accounting procedures Cash Reconciliation & Reporting Assist with daily cash balancing and reconciliation Prepare deposits and maintain accurate records Support financial reporting and administrative recordkeeping General Office Administration Answer and direct incoming telephone calls Maintain organized filing systems and office records Prepare correspondence, reports, and other administrative documents Support various projects and administrative tasks as assigned Provide general support to the management team and retail staff Qualifications Previous administrative, office, retail, or customer service experience preferred Strong attention to detail and commitment to accuracy Excellent organizational and time management skills Outstanding written and verbal communication abilities Ability to prioritize tasks and manage multiple responsibilities effectively Self-motivated, dependable, and able to work independently Strong computer proficiency, including Microsoft Office applications and email systems Experience with accounting software, inventory management systems, or retail point-of-sale systems is considered an asset What We're Looking For We're looking for someone who is positive, dependable, and enjoys being the organizational backbone of a busy retail operation. If you enjoy helping customers, supporting a team, and keeping things running smoothly behind the scenes, we'd love to hear from you.

Apply today and become part of the Gould Furniture & Appliances team!