Canlan Sports exists to create experiences where people find their people through the power of play, because we believe everyone deserves a team. As North America's largest private sector owner and operator off recreational sports complexes, Canlan Sports brings that belief to life across 15 multi-sport complexes and more than 70 playing surfaces spanning Canada and the United States. From ice and court to turf and digital, we offer a wide array of recreational sports experiences designed to build community, foster connection, and change lives for the better.

Job Summary

The Events & Community Coordinator is a sales professional who is passionate about selling the sports and event experience with a truly differentiated competitive advantage. Working both inside and outside the Sports Complex, this position is primarily responsible for tournaments, birthday party sales and event booking opportunities and coordinating. Effectively managing the facility’s surface flow.

This role supports the entire sales and community outreach process; from bringing awareness and promoting the facility’s products and services, to the introduction of the facility to the prospect, to maintaining ongoing communication throughout the ‘life-cycle’ of the customer.

Accountabilities

Sales & Revenue Development Adhere to and support The Canlan Mission, Vision and Values Canlan's Policies, procedures and best practices The Canlan SPORTS Promise Corporate priorities Management and maintenance of the complexes operating systems, pertaining to surface flow and event spaces. Administration and execution of all event and community programing including but not limited to the following: Developing clientele for Birthday Parties, Corporate Events and other non-traditional rental opportunities such as commercial shoots identifying and attending trade shows to promote our event services Taking ownership of events from planning to execution and acting as the primary point of contact for guests during events Coordinating booked events with F&B, Ops, providing guests logistics for their visit Developing relationships with local schools and organizations to introduce our ice and event services Conducting regular competitor analysis of like or similar services Managing payment plans for Birthday Parties and other events Ensuring that all outstanding payments (AR) for Birthday Parties, Events, etc. are received Other duties as assigned by the Sales & Customer Care Manager and/or General Manager Assume responsibilities of the Sales Coordinator as needed (vacations, off days, etc.) Under the guidance of and with the Sales & Customer Care Manager: Assist in the development and execution of a fully integrated direct sales strategy for the complex, ensuring a proactive and aggressive approach to revenue development, through Strategic Sales, and community outreach plans Provide input in the creation of the annual sports surface plan maximizing all opportunities for all in-house Products, Community Program Initiative, internal and external tournaments, contract holders and special event initiatives ensure complex customers experience “best-in-class” experience, customer care and overall satisfaction Under the leadership of the Sales Manager, be responsible for the creation and execution of in-house tournament initiatives and acts as in house point of contact for all 3rd party events Assist in the discovery, development, and relationship-building opportunities within their market through contact, to create new customer revenue opportunities and maximize revenue from existing customers Under the direction of the Sales Manager provide support and assistance to our League & Program departments, including but not limited to sport surfaces, food & beverage (on a collaborative basis) and sports stores (where applicable) to ensure complex goals are achieved Working regular shifts as the Manager On Duty Schedule Requirements: full-time position with afternoon, evening, and weekend hours. Flexibility to work a variety of shifts is essential. Abilities, Attributes And Experience

Post-Secondary school diploma or degree in business, marketing and/or recreation (an asset) 1 - 2 years’ experience within a sports/recreational environment would be an asset Excellent listening and customer service skills to provide solutions Excellent organizational and time management skills Strong working knowledge of MS Office Suite and database management and social media Ability to work independently and in a team environment Ability to work a varying work scheduling including weekdays, weekends and varying daily shifts

If you are interested in this role and becoming part of the Canlan team, please apply online.

NOTE: Only those applicants under consideration will be contacted. Please accept our utmost appreciation for your interest. We are an Equal Employment Opportunity employer. Employment decisions are based on merit and business needs, and not on race, color, creed, age, sex, gender, sexual orientation, national origin, religion, marital status, medical condition, physical or mental disability, military service, pregnancy, childbirth and related medical conditions or any other classification protected by federal, provincial, and local laws and ordinances. Reasonable accommodation is available for qualified individuals with disabilities, upon request. This Equal Employment Opportunity policy applies to all practices. As part of our recruitment and hiring practices, we may use AI-based tools to assist in the initial screening and assessment of applications. All final hiring decisions are made by human reviewers.