Midtown est à la recherche d’un(e) associé(e) à l’accueil — le premier point de contact pour chaque interaction avec nos membres et nos invités. Le rôle Au Midtown, chaque interaction compte. Les associés à l’accueil donnent le ton dès l’arrivée : accueil attentionné, départ soigné, réponses claires et solutions rapides. Leur objectif est simple — créer des expériences mémorables à chaque visite. Ce rôle est essentiel à notre mission : inspirer les autres à transformer leur vie. Ce qui vous motive Créer un réel sentiment de communauté Offrir une attention personnalisée Accueillir chaque personne de façon naturelle et professionnelle Laisser une première impression marquante Créer des moments qui comptent pour les membres et invités Aider les autres au quotidien Communiquer les politiques avec clarté et aisance Recevoir du coaching et le mettre en pratique rapidement Votre quotidien Accueillir chaque personne dès son arrivée Comprendre les besoins et personnaliser l’expérience Gérer les inscriptions, paiements et réservations Répondre aux questions et résoudre les situations efficacement Anticiper les irritants et proposer des solutions Assurer un suivi lors des situations de service Maintenir un espace d’accueil soigné Coordonner avec l’entretien et la maintenance au besoin Informer les membres sur les services et installations Appliquer les processus avec constance Effectuer les transactions (services et produits) Contribuer à différentes initiatives (ex. appels d’anniversaire) Profil recherché Horaire flexible (matins, soirs, fins de semaine, certains jours fériés) Excellent sens du service et plaisir à interagir avec les gens À l’aise dans un environnement dynamique Rapide, organisé(e) et efficace Facilité à créer des liens avec tous types de profils Bonne mémoire et sens de l’humour naturel À l’aise avec les calculs et les transactions Esprit d’équipe marqué Communication claire et professionnelle Midtown is looking for a Hospitality Associate who will be the first point of contact for every interaction with our members and guests. The Position Midtown believes in putting the customer at the center of every decision that we make. Our Hospitality Associates set the tone for the experience of each member and guests through warm greetings, genuine goodbyes, resolving questions or issues accurately and quickly and creating memorable, lasting moments during each visit. A Midtown Hospitality Associate plays a key role in delivering on our promise to inspire others to transform their lives. Welcome to some of the most important work you will ever do. You will love this job if: You love inspiring a sense of community and providing personal attention You find immense joy in welcoming individuals who enter the club in a warm and pleasant manner You consistently strive to create a lasting first impression You thrive in creating memorable moments for members and guests You are passionate about helping others You are well-engaged in policies and procedures and will be able to communicate them in a positive way to members Receive coaching with optimism and implement recommendations As Hospitality Associate, you will: Greet everyone who enters the club with a warm welcome Seek to understand how you can help make someone’s experience special Demonstrate sound judgment, professionalism, and optimism Assist members with program registration, payment processing, and scheduling services Handle check-ins, addressing questions and resolving issues appropriately Identify potential friction points for customer and help find solutions Participate in service recovery Maintain cleanliness of front desk areas to contribute to an exceptional facility experience Contact housekeeping and maintenance departments when a problem is reported Answer queries regarding club services and facilities Implement processes and procedures to ensure consistent delivery of service Complete transactions for paid services or goods Complete tasks or projects as assigned such as calling members with birthday greetings Experience and Requirements Availability to work a flexible schedule (including evenings, weekends, and some holidays) Demonstrate strong customer service skills and enjoy serving others Working knowledge of customer services standards Work gracefully and quickly under pressure Great personality that naturally connect with a wide variety of people Keen memory and delightful sense of humor Quickly make calculations when handling money Work well in a collaborative team environment Highly organized and efficient Excellent communication skills This job description is intended to describe the general requirements for the position. It is not a complete statement of duties, responsibilities or requirements. Other duties not listed here may be assigned as necessary to ensure the proper operations of the department. MIDTOWN is an Equal Opportunity Employer. About Our Company We work at Midtown to inspire people to transform their lives—and we do our job well. Our members stay longer than any other major athletic club chain in North America because we are committed to providing resort-like environments, personal attention, and strong communities at every one of our clubs. We believe all three of those pillars start with attracting and growing rock star talent at every level of our organization. Who We Want We’re looking for people that share our core values: kind individuals who want to win together, see things as the glass half full, are passionate about helping others, and strive to always be better than yesterday. Associate Benefits Members of the Midtown team receive: Complimentary club membership Discounts on Midtown products and services Access to hundreds of free courses for professional development Health insurance for eligible full-time associates (30+ hours a week) And more