Guest Services Supervisor
Top Benefits
About the role
Create exceptional experiences in remarkable destinations
What we offer
True Key Hotels & Resorts provides competitive employment packages for its team members, including competitive wages, employee discount programs, referral bonuses, flexible hours, bonuses, health benefits, birthday and anniversary celebrations, on-the-job training, and great opportunities for advancement.
Summing it up
As a guest services supervisor you are the first point of contact for our guests. You'll radiate friendliness, confidence and attentiveness while providing excellent customer service with a positive first and last impression. You will lead the daily operation of the front desk by providing exceptional guest service, supervising guest services agents, ensuring operational standards are met and acting as the first point of escalation for guest and operational isssues. The supervisor leads by example while supporting the guest services manager in achieving departmental goals..
What you'll be doing
- Lead daily shifts and assign duties based on business levels and operational needs.
- Conduct daily shift briefings and communicate priorites, guest needs and operational update to the team and manager.
- Comply with all governing regulations and internal policies for safety and confidentiality of our owners, guests and employees.
- Pleasantly provide resort-wide information to guests and make recommendations and points of interest.
- Ensure team adherence to standard operating procedures.
- Resolve guest concerns whenever possible before escalating to management.
- Assist with scheduling and shift coverage as required.
- Foster a positive department culture by supporting team members and recognizing individua and team achievements.
- Oversee guest check-ins, check-outs, reservations, room assignments and billing accuracy.
- Coordinate with Housekeeping and Maintenance to ensue guest rooms are prepared and issues are addressed promptly
- Review daily audits and correct discrepancies as required.
- Discuss new protocol requests with the Guest Services manager prior to implementation.
Who you are
- Experience: 1–2 years of front desk supervisory experience
- Skills: Attention to detail, reliability, strong communication and leadership skills.
- Software Proficiency: Microsoft 365, and accounting software (e.g., Oracle NetSuite).
- Experience with cash handling, reconciliations and administrative reporting.
- Flexible schedule, including mornings, evenings, weekends and holidays.
Who we are
Our mission at True Key Hotels & Resorts is to exceed expectations. We achieve this by staying true to our core values of trust, reliability, unity, and evolution. We maintain the highest ethical standards and treat all colleagues with fairness and dignity. We continuously strive to improve our services, products, and processes to meet the evolving needs and expectations of our employees, guests, and owners.
This position is only open to Canadian Citizens, Residents, or those possessing a valid Work Visa.
About True Key Hotels & Resorts
True Key Hotels & Resorts Ltd. is a young and progressive resort management business based in Radium Hot Springs, British Columbia. The True Key brand was established in 2010 with the mission of developing and operating a thriving and respected resort management business that delivers memorable vacation and vacation ownership experiences.
Since establishing the brand in 2010 True Key has grown its business to include the management of 8 incredible properties in British Columbia including: Bighorn Meadows Resort, Harrison Beach Hotel, Sooke Harbour Resort & Marina, SookePoint Ocean Cottage Resort, and Sunrise Ridge Waterfront Resort.
Similar Jobs
Guest Services Supervisor
Top Benefits
About the role
Create exceptional experiences in remarkable destinations
What we offer
True Key Hotels & Resorts provides competitive employment packages for its team members, including competitive wages, employee discount programs, referral bonuses, flexible hours, bonuses, health benefits, birthday and anniversary celebrations, on-the-job training, and great opportunities for advancement.
Summing it up
As a guest services supervisor you are the first point of contact for our guests. You'll radiate friendliness, confidence and attentiveness while providing excellent customer service with a positive first and last impression. You will lead the daily operation of the front desk by providing exceptional guest service, supervising guest services agents, ensuring operational standards are met and acting as the first point of escalation for guest and operational isssues. The supervisor leads by example while supporting the guest services manager in achieving departmental goals..
What you'll be doing
- Lead daily shifts and assign duties based on business levels and operational needs.
- Conduct daily shift briefings and communicate priorites, guest needs and operational update to the team and manager.
- Comply with all governing regulations and internal policies for safety and confidentiality of our owners, guests and employees.
- Pleasantly provide resort-wide information to guests and make recommendations and points of interest.
- Ensure team adherence to standard operating procedures.
- Resolve guest concerns whenever possible before escalating to management.
- Assist with scheduling and shift coverage as required.
- Foster a positive department culture by supporting team members and recognizing individua and team achievements.
- Oversee guest check-ins, check-outs, reservations, room assignments and billing accuracy.
- Coordinate with Housekeeping and Maintenance to ensue guest rooms are prepared and issues are addressed promptly
- Review daily audits and correct discrepancies as required.
- Discuss new protocol requests with the Guest Services manager prior to implementation.
Who you are
- Experience: 1–2 years of front desk supervisory experience
- Skills: Attention to detail, reliability, strong communication and leadership skills.
- Software Proficiency: Microsoft 365, and accounting software (e.g., Oracle NetSuite).
- Experience with cash handling, reconciliations and administrative reporting.
- Flexible schedule, including mornings, evenings, weekends and holidays.
Who we are
Our mission at True Key Hotels & Resorts is to exceed expectations. We achieve this by staying true to our core values of trust, reliability, unity, and evolution. We maintain the highest ethical standards and treat all colleagues with fairness and dignity. We continuously strive to improve our services, products, and processes to meet the evolving needs and expectations of our employees, guests, and owners.
This position is only open to Canadian Citizens, Residents, or those possessing a valid Work Visa.
About True Key Hotels & Resorts
True Key Hotels & Resorts Ltd. is a young and progressive resort management business based in Radium Hot Springs, British Columbia. The True Key brand was established in 2010 with the mission of developing and operating a thriving and respected resort management business that delivers memorable vacation and vacation ownership experiences.
Since establishing the brand in 2010 True Key has grown its business to include the management of 8 incredible properties in British Columbia including: Bighorn Meadows Resort, Harrison Beach Hotel, Sooke Harbour Resort & Marina, SookePoint Ocean Cottage Resort, and Sunrise Ridge Waterfront Resort.