Case Management Support (3 positions located in Regina Head Office; 1 position located in Saskatoon Office)

Permanent Appointment 

 

Job Summary:

Responds to telephone inquiries from clients, employers and their representatives in the absence of the Case Managers. Completes recovery and return to work plan on initial referrals.

 

Duties & Responsibilities:

1. Maintains Case Manager’s work queues by attending to new mail and makes decisions which are secondary to and supportive of planning and decision making done by the Case Manager who is the primary decision maker and responds to activities. Diarizes the claims for future activities.

2. Responds to telephone inquiries from clients, employers and their representatives in the absence of the Case Manager, Long Term Case Manager or Voc Rehab Specialist.

3. Prepares summary of other claims paid to the same client, including area of injury, date of injury, benefits paid, duration of claim, and so on for the Case Manager.

4. Requests all necessary information from treating practitioners, treatment facilities, injured workers and employers. This information is requested by phone, fax and written correspondence.

5. Arrange referrals to Health Care Services for expedited services and diagnostics, as well as assessments.

6. Arranges and confirms client appointments. May include setting up travel expenses.

7. Ensure all the claims assigned to the team are within their jurisdiction. Also, reassigns claims within the team to ensure all the claims are assigned to the proper Case Manager and the caseloads are balanced.

8. Documents information received over the phone and where necessary brings this information to the attention of the appropriate team Member.

9. Participates as a member of the Case Management team in relation to management of individual cases.

   1. Provide information to client.

   2. Make suggestions on functional recovery and return to work plan.

   3. Provide follow-up actions based on team decisions.

10. Updates, on system, client demographic information, time loss info, etc.

11. Prioritize work based on the needs of injured workers, employers and team members. 

12. Participates at weekly team meetings.

 

Qualifications:

 

Degree or Diploma (two years related post-secondary education) in business, health care, education, social sciences or disability management.

One year experience providing direct client service and applying acts/regulations or policies.

 

 

Please note that travel for training may be required. Training may take place in Regina or Saskatoon or alternate between both locations.

 

Application Deadline: July 6, 2026

 

Applications:

It is the responsibility of the applicant to ensure that the application is received through the online application system prior to close. Each application must include a cover letter explaining how each qualification is met and an updated resume.

The Saskatchewan Workers' Compensation Board is committed to achieving a representative workforce. Members of designated groups (women, aboriginal people, people with disabilities and visible minorities) are encouraged to apply.

Workers’ compensation insurance is a provincial responsibility. Each Canadian province and territory has its own workers’ compensation legislation.

The Saskatchewan Workers’ Compensation Board (WCB) operates like an insurance company. We provide guaranteed benefits and programs to injured workers in industries covered by The Workers’ Compensation Act, 2013 and we protect registered employers from lawsuits when a workplace injury happens.

The Saskatchewan WCB was established in 1911 because of a historic compromise between Saskatchewan workers and employers. Under that compromise, workers injured on the job in covered industries do not have to pay for the benefits they receive or sue their employers to get them. Costs are paid entirely by Saskatchewan employers in covered industries. This is referred to as a no-fault insurance system, also referred to as the compensation system.

The WCB’s vision is to eliminate injuries and restore abilities. This is the fundamental driver of all that we do on behalf of our customers – the workers and employers of the province. The WCB is governed by The Workers’ Compensation Act, 2013.