*About UROSPOT - Pelvic Health Done?Differently? *

We offer both pelvic health physiotherapy services and innovative Health Canada and FDA approved technology. We combine technology, education, and health coaching to restore your pelvic floor. goodbye bladder leaks, urgency, night waking, and poor sexual functioning. Hello freedom and confidence.

To learn more about UROSPOT visit www.urospot.com or social media @theurospot

Position Overview

As the Front Desk Receptionist/Client Care Administrator, you are the first face to our clients. Using your administrative experience in health, wellness or hospitality, you will welcome our clients, make them feel comfortable, help turn potential clients into clients, run the daily schedule, handling billings and be the organizer extraordinaire that keeps the day running smoothly.

You know your interactions with clients help establish our brand in their mind. ?Love is in the details? is how you live your life. Surprising and delighting others makes your day. You have an infectious personality, a polished and professional image, and a warm manner. You know how to build relationships with people. You have impeccable listening skills and an empathetic heart. People want to talk to you. You are an Office 365 pro, and you find true joy in organization.

At UROSPOT you?ll become a subject matter expert on our non-invasive, disruptive technology that strengthens pelvic floors and ends incontinence struggles. Our clients stay fully clothed while the technology does all the work. It?s new. It?s proven. It?s technology for women?s healthcare?and it?s about time. When clients call wanting to learn more, your passion for the technology and the change it can make in their lives will be contagious.

Passion with purpose is what you?ve been craving. Being a part of a brand that truly makes a difference is what you?ve been looking for. Part time hours so you can manage the rest of your life is a necessity for you. A beautiful and safe space where we only treat one client at a time is a dream come true.

*Required Qualifications *

• Minimum 1 year of administrative, front desk or health and wellness office experience (required).
• Ability to adapt quickly to new technology and software systems. Experience using Jane App software is an asset.
• Ability to interact with clients sensitively, empathetically, and professionally at all times.
• Superior telephone etiquette and strong interpersonal skills.
• Ability to communicate effectively, both verbally and in writing
• Ability to work independently as well as collaboratively within a team
• Alignment with UROSPOT?s vision, purpose, and values, including a strong belief in women?s empowerment and are eager to be a part of something with a true purpose that will change women's lives for the better.?

*Key Competencies *

• Client-Centred Care & Compassion ? Provides superior service to our clients, building UROSPOT brand equity with every interaction. Demonstrates empathy, emotional intelligence, and genuine care for clients. Builds trust and meaningful relationships while respecting boundaries, dignity, and autonomy.
• Communication & Storytelling ? Communicates clearly, thoughtfully, and with intention. Able to listen deeply, ask insightful questions, and guide clients confidently through meaningful conversations and decisions about the UROSPOT experience.
• Attention to Detail & Organized ? At UROSPOT "love is in the details" is a core value. Ensures accurate documentation, follows procedures, and pursues excellence even in high-volume environments. Effectively balances multiple priorities and adjusts as needed.
• *Collaboration & Contribution *? Works effectively with team members and contributes ideas that enhance the client experience and overall clinic operations.
• *Accountability *? Takes pride in work, understands how tasks contribute to the broader organization, and ensures deadlines are met accurately
• *Professionalism & Resourcefuln