Administrative Support III - Specialized Support Team - Health Link
About the role
Your Opportunity: Are you passionate about public health and providing exceptional service? Join our team as a Specialized Support Team Clerk, where you'll play a key role in supporting Albertans with timely and accurate information about Annual Influenza and COVID-19 immunization services.
In this frontline role, reporting to the manager of the Specialized Support Team, you will respond to inquiries from both the public and health care professionals, offering general vaccine information and assisting with appointment bookings. You’ll handle both inbound and outbound calls, leveraging various software platforms such as Connect Care and other online tools, to deliver high-quality, responsive service.
As the first point of contact, you represent Primary Care Alberta, guiding individuals through available health services related to Influenza, COVID-19, and select number of other vaccines. You will also support Public Health teams with outbreak management and other callout efforts as needed. The Specialized Support Team Clerk is responsible for responding to vaccine-related inquiries, scheduling immunization appointments using appropriate booking systems, and providing accurate, up-to-date information through a variety of software tools and resources.
The ideal candidate will possess exceptional communication and customer service skills, a strong ability to multitask and adapt in a fast-paced environment, and comfort working across multiple software applications. Experience with Connect Care is considered an asset, and the ability to manage confidential information with discretion is essential.
Description: As an Administrative Support III, you will require advanced administrative or specialized skills and knowledge to support complex procedures, practices and initiatives within a department or program.
Classification: Administrative Support III Union: AUPE GSS Unit and Program: Health Link Primary Location: Southport Tower Location Details: As Per Location Multi-Site: Not Applicable FTE: 0.00 Posting End Date: 12-AUG-2026 Employee Class: Casual/Relief Date Available: 21-SEP-2026 Hours per Shift: Varies Length of Shift in weeks: Varies Shifts per cycle: Varies Shift Pattern: Days, Evenings, Nights, Weekends Days Off: Other Minimum Salary: $25.72 Maximum Salary: $31.25 Vehicle Requirement: Not Applicable
Required Qualifications: Completion of Grade 12 or equivalent.
Additional Required Qualifications: 30 WPM Typing Speed. 2 years in a customer service role.
Preferred Qualifications: Strong customer service skills. Experience in Connect Care and Netcare is an asset. Ability to communicate effectively and work with confidential information. Ability to handle multiple tasks in a fast paced, high volume, dynamic environment. Strong computer skills, effective time management and organizational skills. Previous experience in a contact center or giving info and referral information is an asset.
About Primary Care Alberta
Primary Care Alberta is a made-in-Alberta solution to improve access to the primary care services Albertans rely on.
By delivering coordinated services, Primary Care Alberta enables healthcare providers to do what they do best - care for Albertans. We meet Albertans wherever they live, work, play and learn, promoting prevention, supporting lifelong health journeys, and serving as a vital entry point to a complex network of care.
Together, we are creating a future where compassionate, timely and effective healthcare is available to every Albertan at every stage of life.
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Administrative Support III - Specialized Support Team - Health Link
About the role
Your Opportunity: Are you passionate about public health and providing exceptional service? Join our team as a Specialized Support Team Clerk, where you'll play a key role in supporting Albertans with timely and accurate information about Annual Influenza and COVID-19 immunization services.
In this frontline role, reporting to the manager of the Specialized Support Team, you will respond to inquiries from both the public and health care professionals, offering general vaccine information and assisting with appointment bookings. You’ll handle both inbound and outbound calls, leveraging various software platforms such as Connect Care and other online tools, to deliver high-quality, responsive service.
As the first point of contact, you represent Primary Care Alberta, guiding individuals through available health services related to Influenza, COVID-19, and select number of other vaccines. You will also support Public Health teams with outbreak management and other callout efforts as needed. The Specialized Support Team Clerk is responsible for responding to vaccine-related inquiries, scheduling immunization appointments using appropriate booking systems, and providing accurate, up-to-date information through a variety of software tools and resources.
The ideal candidate will possess exceptional communication and customer service skills, a strong ability to multitask and adapt in a fast-paced environment, and comfort working across multiple software applications. Experience with Connect Care is considered an asset, and the ability to manage confidential information with discretion is essential.
Description: As an Administrative Support III, you will require advanced administrative or specialized skills and knowledge to support complex procedures, practices and initiatives within a department or program.
Classification: Administrative Support III Union: AUPE GSS Unit and Program: Health Link Primary Location: Southport Tower Location Details: As Per Location Multi-Site: Not Applicable FTE: 0.00 Posting End Date: 12-AUG-2026 Employee Class: Casual/Relief Date Available: 21-SEP-2026 Hours per Shift: Varies Length of Shift in weeks: Varies Shifts per cycle: Varies Shift Pattern: Days, Evenings, Nights, Weekends Days Off: Other Minimum Salary: $25.72 Maximum Salary: $31.25 Vehicle Requirement: Not Applicable
Required Qualifications: Completion of Grade 12 or equivalent.
Additional Required Qualifications: 30 WPM Typing Speed. 2 years in a customer service role.
Preferred Qualifications: Strong customer service skills. Experience in Connect Care and Netcare is an asset. Ability to communicate effectively and work with confidential information. Ability to handle multiple tasks in a fast paced, high volume, dynamic environment. Strong computer skills, effective time management and organizational skills. Previous experience in a contact center or giving info and referral information is an asset.
About Primary Care Alberta
Primary Care Alberta is a made-in-Alberta solution to improve access to the primary care services Albertans rely on.
By delivering coordinated services, Primary Care Alberta enables healthcare providers to do what they do best - care for Albertans. We meet Albertans wherever they live, work, play and learn, promoting prevention, supporting lifelong health journeys, and serving as a vital entry point to a complex network of care.
Together, we are creating a future where compassionate, timely and effective healthcare is available to every Albertan at every stage of life.