Food Bank Client Service Coordinator – Westboro Region The Westboro Region Food Bank, operating out of All Saints Anglican Church in the heart of Ottawa, is seeking a dedicated and organized Client Service Coordinator to join our team. We are committed to supporting our community by providing essential services, and we are looking for someone who shares our passion for helping others. This is an exciting opportunity to work closely with volunteers, clients, and community partners in a dynamic and supportive environment. Position Overview: The Client Service Coordinator manages and prepares food bank sessions, working with a dedicated team of volunteers. Clients visit once per month by appointment only. The role includes a variety of tasks related to food distribution, volunteer coordination, client registration, and funding applications. The ideal candidate is organized, compassionate, and skilled in managing both people and processes. Key Responsibilities: Food Bank Operations: Organize and schedule food deliveries, placing weekly online orders with the Ottawa Food Bank. Coordinate the pick-up or delivery of additional groceries for Tuesday sessions. Help unpack and sort food upon delivery. Volunteer Management: Create and manage the volunteer roster. Send reminder emails to volunteers. Recruit and screen new volunteers. Client Services: Compile appointment lists for door greeters and ensure clients visit only once per month. Assist with client registration and check documentation for catchment area verification. Provide support to greeters and mediate client-related situations. Administration and Funding: Draft applications for government funding and other grants. Compile and report statistics as required. Liaise with the Ottawa Food Bank, other community groups, clergy, and church financial planners. Qualifications & Skills: Strong computer skills for managing emails, appointments, and statistics reporting. Excellent teamwork and leadership skills, with the ability to manage volunteers effectively. Calm, non-anxious presence and training in non-violent conflict resolution. Valid driver’s license and access to a personal vehicle. Vulnerable Sector Police Records Check required. Business Hours: Monday: 9:00 AM – 2:00 PM Tuesday: 12:00 PM – 5:00 PM Thursday: 3:00 PM – 8:00 PM Location: 347 Richmond Rd, Ottawa, ON K2A 0E7 Compensation: Starting at $23.00 per hour for a total of 25 hours per week. Defined benefit pension and health and dental benefits. Submitting Your Application: Ready to make a difference? Don’t just apply for a job—apply for a cause! Click on "Apply Now" and submit your application. We’ll be reviewing applications as they come in, so don’t delay! While all applications will be gratefully received, only individuals selected for further consideration will be contacted. Our organization is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, age, veteran status, or disability. We will accommodate the needs of applicants under the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA). Please advise during the search process if you require accommodation by contacting us at hr@ottawa.anglican.ca AI will be used to screen, assess or select applicants for the position.